CustomerGauge

What CustomerGauge is

CustomerGauge is a B2B account experience platform that links customer feedback with revenue-related account information. It captures real-time feedback at the account level, and its account hierarchy combines stakeholder responses into an account-level NPS view. The Monetize CX dashboard shows account health by revenue exposure and tracks revenue coverage. Gaige AI analyzes feedback, prepares personalized response drafts, and flags accounts with early indications of churn or unresolved frustration. Feedback sources include surveys, in-app prompts, AI-led interviews, email, Slack, WhatsApp, and a mobile app. The platform also includes sentiment analysis, AI insight summaries, and closed-loop workflows. Its help center documents workflow alerts and report dispatches for Microsoft Teams and Slack, along with REST APIs and webhooks. CustomerGauge serves B2B organizations and names consumer packaged goods, beverage, logistics, manufacturing, technology, and services among its industries. It is available through web and API. Pricing is on request, with the listed platform fee based on account base and activated modules; there is no free plan.