CallTools

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Score6.0

Rank#100 of 126

Free planNo

Runs onAPI, Browser extension, macOS, Web, Windows

Summary

CallTools is a cloud contact-center platform for managing inbound and outbound calls. It offers power, predictive, and preview dialing; its Power Dialer advances through a contact list and connects agents when someone answers. Inbound features include call distribution, custom IVR, queues, callbacks, failover destinations, and call recording. Agents can send SMS and email follow-ups, and the dashboard reports contact rates, talk time, call dispositions, and lead-source performance in real time. CallTools lists more than 40 direct integrations and a REST API for importing, exporting, and querying data, using webhooks and automations, and building custom connectors. Compliance features include timezone protection, holiday scheduling, Do Not Call integration, and contact-preference scrubbing. Pricing is available on request; the Power Contact Center plan is billed month-to-month or annually and includes unlimited local and domestic long-distance minutes. Agents need a physical Windows 10 or current macOS computer, the latest Chrome or Firefox, and a USB wired headset. Tablets, mobile devices, and virtual machines are unsupported.

Who it is for

CallTools suits sales teams and contact centers managing inbound and outbound calls. It may fit organizations that need dialer options, call reporting, and compliance controls, provided agents use supported computers and headsets.

What is good

Offers power, predictive, and preview dialing
Inbound queues, callbacks, and custom IVR
SMS and email follow-ups from the platform
Real-time call and lead-source reporting
Unlimited local and domestic long-distance minutes

What to know first

Pricing is available on request
Tablets and mobile devices are unsupported
Virtual machines are unsupported
Agents need a USB wired headset

Verdict

CallTools brings dialing, inbound call handling, follow-ups, and reporting into one cloud contact-center platform. Confirm that its physical-computer and headset requirements suit your agents before requesting pricing.

CallTools plans and pricing

All plans

Power Contact Center Not published month-to-month or annual unlimited local and domestic long-distance inbound/outbound minutes · agent seats can be added calltools.com · 1 Oct 2026

Compared on call center software

Local presence: Yescalltools.com
Voicemail drop: Yescalltools.com

Facts

What it does: CallTools provides an all-in-one cloud contact-center platform for managing inbound and outbound calls.calltools.com · 1 Oct 2026
Dialing modes: The platform offers power, predictive, and preview dialing options.calltools.com · 1 Oct 2026
Power dialer: The Power Dialer automatically advances through a contact list and connects agents when a person answers.calltools.com · 1 Oct 2026
Inbound calling: Inbound features include call distribution, custom IVR, queues, callbacks, failover destinations, and call recording.calltools.com · 1 Oct 2026
Messaging: Agents can send SMS and email follow-ups directly from the platform.calltools.com · 1 Oct 2026
Reporting: The dashboard reports contact rates, talk time, call dispositions, and lead-source performance in real time.calltools.com · 1 Oct 2026
Integrations: CallTools lists more than 40 direct integrations, including Salesforce, HubSpot, Zoho, Pipedrive, Microsoft Dynamics, Slack, Google Sheets, Shopify, Zapier, Keap, Ringba, and Retreaver.calltools.com · 1 Oct 2026
API: Its documented REST API supports data import, export, querying contacts and call logs, webhooks, automations, and custom connectors.calltools.com · 1 Oct 2026
Compliance controls: Compliance features include timezone protection, state-specific holiday scheduling, Federal Do Not Call integration, contact-preference scrubbing, call recording, and audit logging.calltools.com · 1 Oct 2026
Security: The VoIP platform states that it uses call-data encryption, secure authentication controls, strong password policies, closed SIP ports, and multi-factor authentication for admin accounts.calltools.com · 1 Oct 2026
Support: CallTools provides in-house support, developer support for API needs, phone support, and stated online hours of Monday–Friday 5am–5pm PST and Saturday–Sunday 7am–4pm PST.calltools.com · 1 Oct 2026
System requirements: Agents must use a physical Windows 10 or current macOS computer with the latest Chrome or Firefox and a USB wired headset; tablets, mobile devices, and virtual machines are unsupported.calltools.zendesk.com · 1 Oct 2026
Usage limits: The plan includes unlimited minutes and does not limit calls per minute or ports, although CallTools asks customers to report expected usage spikes.calltools.com · 1 Oct 2026
Target customers: CallTools says it supports organizations ranging from small sales teams to large enterprise contact centers.calltools.com · 1 Oct 2026