CallTools
6.4#11 in predictive dialer softwareWebAPIExtensionmacOS
VisitCallTools vs Voicent
What both publish
| Fact | CallTools | Voicent |
|---|---|---|
| Documentation depth | Developer materials include getting started, core concepts, API conventions, authentication, REST reference, webhooks, automations, connectors, Zapier and support pages. | Documentation includes API references, tutorials, IVR examples, knowledge-base articles, setup guides and sample applications. |
| Headquarters | Irvine, California, United States | Mountain View, California, United States |
| Integrations | CallTools lists more than 40 direct integrations, including Salesforce, HubSpot, Zoho, Pipedrive, Microsoft Dynamics, Slack, Google Sheets, Shopify, Zapier, Keap, Ringba and Retreaver. | The product advertises CRM integration, email/social/web integration, SIP trunks, PBX systems and Twilio through BYOS. |
| Predictive dialing | The predictive dialer calls multiple numbers and connects agents to the first live answer while adjusting pace from pickup and talk-time data. | The predictive dialer automatically skips unproductive calls and connects agents only when a live person answers. |
| Rating on G2 | 4.8 out of 5 from 76 reviews | 4.0 out of 5 from 2 reviews |
| Rating on GetApp | 4.8 out of 5 from 156 reviews | 5.0 out of 5 from 5 reviews |
| Rating on Trustpilot | 5.0 out of 5 from 377 reviews | 3.8 out of 5 from 13 reviews |
CallTools plans
- Power Contact CenterPriced on request
Voicent plans
- FreeFree
- Pay as you Go$19 a month
- Starter$163 a month
- Premium$499 a month
- Enterprise$19,999 a month
Pick CallTools if…
CallTools suits sales teams and contact centers managing inbound and outbound calls. It may fit organizations that need dialer options, call reporting, and compliance controls, provided agents use supported computers and headsets.
Pick Voicent if…
Voicent suits organizations that need automated voice, email or text outreach with call-center tools. Its browser-hosted service is an option for teams accessing it from different devices; on-premise users need Windows.