Voicent

Voicent brings automated voice, email and text outreach together with call-center tools, making it a fit for organizations running recurring campaigns. Its range of dialing modes and CRM connections is a strength; geographic limits on cloud calling and the need to verify plan costs and capacity temper the appeal.

Overview

The browser-based cloud service can be accessed from phones and tablets, while on-premise software supports local phone and text services worldwide. Cloud calling is limited to the USA and Canada, so organizations reaching other regions need the on-premise option, which requires Windows.

Cloud accounts can import unlimited contacts without extra fees, useful for teams with large outreach lists. Calls are billed from pickup to hang-up, with a 30-second minimum followed by six-second increments; brief calls therefore still incur the minimum. Voicent says it does not sell personal information and encrypts registration information stored on password-restricted servers.

Key features

Cloud plans include an agent dashboard, predictive dialing and campaigns. Other dialing options include progressive, preview, click-to-call and alternate-phone dialing; call recording and voicemail drop are also supported. This gives campaign teams flexibility in how they reach contacts, though the listed limit of one agent and two parallel calls points to modest capacity.

CRM integrations include Zoho CRM, Salesforce, SugarCRM, MySQL and Voicent CRM. The API offering spans simple, application, GUI and advanced gateway interfaces, as well as CRM and campaign interfaces. That range can support varied integration needs, but organizations should match an interface to their workflow before choosing a plan.

Pricing

Voicent has a free plan and a 30-day trial. Its pricing note says paid plans start at $19/mo, while the listed plan prices include substantially higher monthly options; confirm the price and included allowance for the specific offering before committing.

• Free: free, with 100 minutes/texts. It offers a no-cost way to begin, but the small allowance limits sustained outreach.
• Starter: $179 a month, billed monthly, with 6,500 minutes/texts per month, unlimited campaigns and contacts, auto and predictive dialing, CRM and reports. It suits a team needing campaign tools and integrations, but the listed one-agent limit and two parallel calls constrain capacity.
• Premium: $549 a month, billed monthly, with 25,000 minutes/texts per month, multiple locations, role-based access, an agent dashboard and IVR integration. The larger allowance and multi-location controls better fit more complex operations, at a significant price increase over Starter.
• Pay as you Go: $19,198 a month, billed monthly or yearly, with credit bundles, five lines per agent and credits that never expire; the plan includes a free 30 days, one agent and two lines. Its stated terms combine a high listed price with a limited initial configuration, so check the credit bundle and billing basis carefully.
• Enterprise: $22,222 a month, billed monthly, with 1 Million minutes/texts per month, a dedicated server, ACD skills-based routing, unlimited phone lines and a powerful API. It is aimed at high-volume operations that need dedicated infrastructure and routing; it is far beyond the needs of small teams.

Platforms

Voicent supports web, API, Windows and self-hosted deployments. The cloud service is browser-based, but cloud coverage is restricted to calls in the USA and Canada. Worldwide local phone and text services require on-premise software, which runs on Windows.

Who it's for

Voicent is best suited to organizations that run voice, email or text campaigns and want call-center functions and CRM connections in the same system. Teams calling only within the USA and Canada can use the cloud service; those needing local services worldwide must be prepared to manage a Windows-based on-premise deployment. The listed one-agent and two-call limits make it important for smaller-plan buyers to assess concurrency needs.

Pros and cons

• Pro: Unlimited contact imports on cloud accounts avoid extra fees as outreach lists grow.
• Pro: Predictive, progressive, preview, click-to-call and alternate-phone dialing give teams options for different campaign workflows.
• Pro: CRM connections and several API interfaces offer routes to integrate campaign activity with existing systems.
• Con: Cloud calling covers only the USA and Canada; broader local calling depends on Windows-based on-premise software.
• Con: The 30-second call minimum can make short connections relatively costly, and the listed one-agent and two-call limits restrict concurrency.
• Con: The plan prices and allowances vary sharply, so buyers should check which tier and billing terms match their expected usage.

Alternatives

Choose Predictive Dialer Software or Interactive Voice Response Software to compare options in those categories. IVR Software is another category to browse when IVR is the main requirement.

• CallHub is an alternative with a free plan, free trial and Android, iOS, MacOS, web and Windows platforms.
• CloudTalk AI Voice Agent offers a free plan and trial across mobile, desktop, web and API platforms; its AI Receptionist plan includes 50 minutes, inbound calls and 70+ languages.
• Genesys Workforce Engagement Management is a paid option with Android, iOS, MacOS, web and Windows support; its Cloud 2 plus WEM add-on is £28 a year per named user, billed annually.
• Newfies-Dialer is a paid alternative with a free plan and self-hosted, web and API platforms; its 25 Ports plan costs $299 a month and includes 25 ports and five agents.
• CallTools is a paid alternative available on web, Windows, MacOS, API and extension platforms.
• Dialer360 has a free trial and a PBX360 plan at $10 a month, with call queuing, voicemail to email, auto attendant and IVR.
• ICTBroadcast is a paid Linux, self-hosted, web and API alternative; its Enterprise 5 plan is $299 a month for five lines/channels.
• OSDial is a free alternative with API, Linux, self-hosted and web platforms.

Verdict

Choose Voicent if your organization needs campaign messaging, multiple dialing modes and CRM connections, and its cloud geography or Windows-based on-premise requirement fits your operation. Its broad toolset is the main reason to consider it; the call minimum, constrained listed concurrency and plan costs are reasons to look elsewhere if your needs are modest or geographically broader.