Dialer360
Dialer360 is a call center and telephony platform with outbound dialers, inbound call handling, hosted PBX, and click-to-call.
What Dialer360 is
Dialer360 is a call center and telephony platform with outbound dialers, inbound call handling, hosted PBX, and click-to-call. Its outbound tools include predictive, auto, power, progressive, and manual dialing, as well as call disposition, monitoring, recording, and Do Not Call management. Inbound functions include ACD, IVR, skill-based routing, queuing, forwarding, callbacks, and reporting. The AI Dialer can call uploaded contacts, speak with prospects using AI and natural language processing, analyze queries, and transfer qualified prospects to live agents. Unlimited and Enterprise cost $30 a month per agent and require at least five agents. A 30-day trial is available, but activation requires an active SIP/VoIP service and excludes add-ons. Dialer360 says it integrates with customers’ preferred CRM platforms without naming them. It lists Android, macOS, Windows, web, and extension platforms.
Good
- Offers several outbound dialing modes
- Includes inbound IVR and ACD features
- AI Dialer can transfer qualified prospects to agents
- 24/7 customer support is listed for all plans
Watch out
- No free plan is listed
- Trial excludes add-ons and requires active SIP/VoIP
- Unlimited and Enterprise require at least five agents
- CRM platforms are not named
Who it suits
It suits call centers and businesses that need outbound dialing alongside inbound call routing. The AI Dialer may suit teams seeking automated prospect calls that can hand qualified prospects to live agents.
Verdict
Dialer360 brings outbound dialing, inbound call center functions, and hosted PBX into one offering, with plans starting at $25 a month per agent. Check the trial requirements and plan-specific support and minimum-agent terms before choosing.
Plans and prices
From Dialer360's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| PBX360 | $10 a month | HD voice · Conference calls · Call queuing · Voicemail to email · Auto attendant · IVR · Unified communications · Unlimited calling and number portability optional · Monthly |
| Dialer360(Small) | $25 a month | Outbound predictive**, progressive, and manual dialing · Inbound IVRs & ACDs · Do Not Call List · Initial Balance $25.00 USD / Monthly · Monthly per agent |
| Dialer360 Enterprise | $30 a month | Predictive**, progressive, and manual dialing · Avatar · PCI DSS · CRM · Inbound IVRs & ACDs · Do Not Call List · Initial Balance $150.00 USD / Monthly · Monthly per agent (Minimum 5 Agents) |
| Dialer360 Unlimited | $30 a month | Predictive**, progressive, and manual dialing · Avatar · PCI DSS · CRM · Inbound IVRs & ACDs · Do Not Call List · $100.00 USD / Monthly · Monthly per agent (Minimum 5 Agents) |
| Dedicated Server | $50 a month | Monthly |
| VoiceBroadcasting Platform(VB360) | — | 200 Channels · Answering Machine Detection · SMS / Voice, survey, and polling campaigns · Use your Own VoIP · $150.00 Setup Fee |
The facts
Each one read from Dialer360's own pages, with the date it was checked.
What it does
- AI dialer
- The AI Dialer auto-dials uploaded contacts, speaks with prospects using AI and NLP, analyzes queries, and transfers qualified prospects to live agents.checked 4 Oct 2026
- Click-to-call extension
- Dialer360 describes click-to-call as a browser extension that turns phone numbers on web pages into clickable links for calling.checked 4 Oct 2026
- CRM integrations
- Dialer360 says it integrates with customers’ preferred CRM platforms, but the page does not name the platforms.checked 4 Oct 2026
- Desktop softphone
- A Dialer360 support article describes using X-Lite softphone for Windows or Mac with the service.checked 4 Oct 2026
- Dialing features
- Its outbound features include predictive, auto, power, and progressive dialing, click-to-call, call disposition, call monitoring, and Do Not Call management.checked 4 Oct 2026
- Inbound features
- Its call center software includes ACD, IVR, skill-based routing, call recording, reporting, queuing, forwarding, and callback features.checked 4 Oct 2026
- PCI DSS
- The Enterprise and Unlimited plan listings include PCI DSS.checked 4 Oct 2026
- Product
- Dialer360 offers auto, predictive, AI, power, and progressive dialers, hosted PBX, click-to-call, and call center software.checked 4 Oct 2026
- Security and compliance
- Dialer360 states that it is STIR/SHAKEN compliant and describes TCPA and Do Not Call Registry considerations on its security page.checked 4 Oct 2026
- Support
- The pricing page says all plans include 24/7 customer support; the listed dialer plans specify web tickets and live chat, with phone support on Enterprise and Unlimited.checked 4 Oct 2026
Money
- Trial limits
- The store states that the 30-day free trial excludes add-ons and requires an active SIP/VoIP service to activate.checked 4 Oct 2026
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