DialerBee

DialerBee is a multilingual contact center platform for teams that handle both inbound queues and outbound campaigns. It is best suited to BPOs, collections teams, telecom resellers, and regulated contact centers that need calling, messaging, and AI assistance in one system. Its tiered agent limits and support make the choice of plan central: Starter is narrow, while Professional and Enterprise add much of the platform’s breadth.

Overview

DialerBee brings voice, WhatsApp, SMS, and email into a single customer thread, alongside inbound queues, outbound campaigns, and reporting. Inbound email ingestion is planned, so teams that need email fully flowing into the inbox should not treat that as a current capability. The combination is compelling for contact centers working across channels, but the gap between the entry plan and the broader feature set is substantial.

Key features

Dialing and AI

Preview and power dialing are available on Starter; Professional adds progressive and predictive modes. That gives smaller teams a straightforward outbound toolset, while larger or more campaign-focused operations can choose how calls are paced. DialerBee also offers voicemail drop, local presence, call queues, and one parallel line. AI answering-machine detection supports 11 languages.

Layla is the platform’s AI voice agent. Live agent assist adds call summaries, sentiment, suggested replies, and live transcription, but those capabilities are included in Professional rather than Starter. This makes the higher tier more suitable for teams that want AI support during agent conversations, not merely outbound dialing.

Channels, languages, and integrations

The inbox combines voice, WhatsApp, SMS, and email as one thread per customer. Interface and language-aware AI support English, Arabic, Spanish, French, Italian, German, Turkish, Hindi, Urdu, Portuguese, and Indonesian—a meaningful fit for multilingual operations. Integrations include HubSpot, Salesforce, Zoho CRM, Microsoft Dynamics, Pipedrive, Google Calendar, Microsoft 365, WhatsApp Business, Zapier, Make, and Google Sheets.

API and compliance controls

The developer portal documents REST endpoints and webhook events for calls, agent status, dispositions, and compliance alerts, with per-tenant API keys. DialerBee says its API keys, OAuth tokens, and webhook subscriptions are tenant-scoped; its partner page describes PostgreSQL row-level security for tenant data separation. Compliance controls include jurisdiction packs, do-not-call screening, revocable consent records, calling-hour rules based on jurisdiction and time zone, and a call-frequency rule. The maker cautions that these controls do not guarantee compliance. Enterprise security review and a DPA are available, GDPR-supporting controls are offered, and SOC 2 Type II is planned.

Pricing

There is no free plan, but DialerBee offers a 14-day trial. Starter costs $69 a month, billed monthly, with annual billing saving 20% and billed annually. It supports up to 20 agents and includes inbound queues and DIDs, preview and power dialing, basic IVR, 30-day recording retention, and email support. It suits smaller teams with basic outbound needs; the 20-agent ceiling and absence of the full dialing set, omnichannel inbox, and live agent assist are meaningful trade-offs.

Professional costs $129 a month, billed monthly; annual billing saves 20% and is billed annually. It supports up to 100 agents and includes all four dialing modes, the omnichannel inbox, live agent assist and transcription, 90-day recording retention, priority support, and a customer success manager. For teams that need those capabilities or room beyond 20 agents, this is the more complete operational tier.

Enterprise uses custom pricing and a custom contract; annual billing details are available from sales. It offers unlimited agents, full API access, multi-tenant management, one-year recording retention, a dedicated customer success manager, dedicated support, and a 99.95% uptime SLA. It is the relevant tier for large or multi-tenant deployments that need longer retention and a service commitment, but its cost must be established with sales.

Platforms

DialerBee supports Android, iOS, web, and API access. That range accommodates mobile and browser use as well as custom integrations, though the plan determines how much API access is included.

Who it's for

DialerBee is aimed at BPOs, collections teams, telecom resellers, and regulated contact centers. Its multilingual support and mix of inbound queues, outbound dialing, messaging, and compliance controls suit operations with varied customer interactions. Teams that only need simple one-click calling, or that require inbound email ingestion now, should consider a narrower alternative.

Pros and cons

• Pros: Four dialing modes, an omnichannel inbox, and live agent assist combine in Professional, giving contact centers a broad workflow in one platform.
• Pros: Support for 11 languages and a wide CRM, productivity, and automation integration set suit multilingual teams with existing systems.
• Pros: Enterprise provides unlimited agents, multi-tenant management, one-year recording retention, and a 99.95% uptime SLA.
• Cons: Starter is capped at 20 agents and omits progressive and predictive dialing, the omnichannel inbox, and live agent assist.
• Cons: Recording retention ranges from 30 days on Starter to 90 days on Professional, so teams needing longer history must move to Enterprise.
• Cons: Enterprise pricing is custom, and compliance controls do not guarantee compliance.

Alternatives

Sales Dialer Software is a useful category comparison for teams still weighing their outbound options.

• JustCall Sales Dialer is worth comparing for teams seeking a sales dialer with CRM integrations at $29 a month on its Team plan, billed annually.
• CallTools is another contact center option, with a Power Contact Center plan priced by custom terms.
• Kixie offers a Single-Line PowerDialer plan with calling session management and unlimited US/Canada minutes.
• Predictive Dialer offers a Click-to-Call plan at $49 a month per user for one-click outbound calling.
• PowerDialer.ai is another paid option for web, iOS, and Android.
• Power Dialer offers a per-seat Click-to-Call plan at $49 a month.
• Mojo Dialer offers a Mojo Caller ID plan at $10 a month, with an optional verified number and Reputation Guard.
• Adversus is priced at €152 a month, billed annually, with a 10-user minimum.

Verdict

Choose DialerBee if your contact center needs multilingual inbound and outbound operations, integrated messaging, and a path from small-team dialing to enterprise API and tenant management. Professional is the clearest fit for teams that need the full dialing set and agent-assist tools. Look elsewhere if you need a simpler, lower-cost dialer, or if your requirements depend on inbound email ingestion; choose Enterprise only when its longer retention, unlimited agents, multi-tenant management, and SLA justify a custom contract.