Callmaker

Overview

Callmaker is a cloud contact centre platform that brings outbound dialing together with inbound calls, meeting booking and e-signing. It is best suited to sales teams that want those tasks in one workflow rather than a standalone dialer.

Its mix of dialing, call review and automation is broad, but the paid plans start at three licences. Standard also omits inbound features and e-signing, so buyers needing the full contact-centre toolkit must budget for Premium or Enterprise.

Key features

Predictive and preview dialing give teams options for how they work through prospects, and the maker says there are no line restrictions. A predictive campaign can run with one salesperson, although Callmaker usually recommends two or three. That flexibility may suit small B2C operations, but the three-licence minimum on paid plans makes it a less natural fit for a solo buyer.

Managers can listen to and record calls, then search them by outcome, duration or rating. AI transcriptions and summaries add another way to review conversations. Callmaker says its Whisper AI is trained for Swedish, while optional answering-machine detection can filter out up to 99% of answering machines. Those tools may help teams assess call quality and reduce wasted dials; the detection figure is the maker’s claim, not a guarantee for every campaign.

Inbound capabilities include call blending, forwarding, personal numbers, missed-call visibility and skill-based routing. Meeting booking supports online and in-person appointments, attendee-status tracking and calendar sync. Customers can also accept terms in writing by SMS without a smartphone. These features make Callmaker more than an outbound dialer, but several of them are reserved for Premium.

Built-in Autopilot can automate repetitive tasks and create multi-step processes. For integrations, Callmaker connects through Zapier to more than 9,000 apps and also offers webhooks and an API. API access uses OAuth 2; webhooks can use OAuth credentials, Basic Auth, explicit headers or no authentication. That flexibility is useful for custom workflows, though the Enterprise plans are where webhooks and API are explicitly included.

Callmaker says it follows ISO 27001 guidelines, undergoes annual external penetration testing, supports optional or required two-factor authentication and encrypts system communications, including telephony. Its privacy policy describes access-limited, password-controlled servers and SSL- and AES-256-protected credit-card data. Support is available by email or phone on weekdays from 08:00 to 18:00.

Pricing

Callmaker offers a free pilot with full functionality and a long trial period. It is a useful way to explore the platform before committing, but it is not a permanent free plan.

Paid prices are per licence and start at three licences:

• Standard (annual): €69 a year, billed annually per licence. Includes Predictive Dialer, Meeting booking and Autopilot. It is the lower-cost fit for teams focused on outbound sales and booking, but it gives up e-signing, inbound and calendar sync.
• Premium (annual): €85 a year, billed annually per licence. Adds E-sign, Inbound and Calendar sync to the named Standard features. It suits teams that need those connected workflows, at a higher per-licence cost.
• Standard (monthly): €99 a month, billed monthly per licence, with the same listed features as annual Standard. The monthly term offers more flexibility but costs more than annual Standard.
• Premium (monthly): €119 a month, billed monthly per licence, with the same listed features as annual Premium. Choose it for the broader feature set without an annual billing term.
• Enterprise: custom pricing, with annual and monthly billing options shown. Prices start from three licences; the listed inclusions are a custom SLA, webhooks and API, making it the tier to consider for teams that need those capabilities.

Platforms

Callmaker is available on the web, macOS and Windows, and it provides an API. No mobile app is among its listed platforms, so teams that need a dedicated phone app should compare alternatives.

Who it's for

Callmaker says its dialer is designed for teams of three to 30 agents, though predictive campaigns can work with one agent for B2C sales. It is a strong fit for sales teams that want dialing, appointment booking and call review together, especially when inbound calls or e-signing also matter. A solo user or team seeking only a basic dialer may find the paid minimum and broader platform unnecessary.

Pros and cons

• Pro: Predictive and preview modes, with no stated line restrictions, offer dialing flexibility; a predictive campaign can also run with a single salesperson.
• Pro: Call recording, searchable call criteria and AI summaries give managers several ways to review sales conversations.
• Pro: Booking, inbound telephony, e-signing and automation extend the platform beyond outbound calls.
• Con: Paid plans start at three licences, which can make the service a poor fit for a solo buyer despite single-agent campaign support.
• Con: Standard excludes inbound, e-signing and calendar sync, so teams that need these functions must pay for Premium or seek custom-priced Enterprise.
• Con: Support is limited to weekdays from 08:00 to 18:00, which may not suit teams needing evening or weekend help.

Alternatives

For a category-wide comparison, see Sales Dialer Software.

• DialerJazz is the one to consider if a free, MIT-licensed, self-hosted option is more important than Callmaker’s bundled contact-centre workflows; setup requires Node.js 22+, InsForge and Telnyx accounts.
• ConnectAndSell offers a free one-day Test Drive Experience with no CRM integration required, so it may suit someone who wants a brief, low-commitment introduction.
• JustCall Sales Dialer may suit teams seeking a business phone system with CRM integrations; its Team plan is $29 a month billed annually.
• Callingly has a Starter plan at $100 a month with $100 of usage included monthly, making it an option for buyers who prefer a usage allowance and per-call, talk-minute and SMS-segment charges.
• CallTools is worth comparing for teams that want unlimited local and domestic long-distance inbound and outbound minutes, with seats that can be added.
• Mojo Dialer offers a Mojo Caller ID plan at $10 a month, alongside a separate Agent Access Required plan, for buyers prioritising caller-ID options.
• Channels is a freemium alternative with a free plan and a Plus plan at $24 a month billed annually, including 5,000 web calls and three users.
• DialerBee may suit a team looking for inbound queues, DIDs, preview and power dialing; its Starter plan is $69 a month for up to 20 agents.

Verdict

Choose Callmaker if your sales team wants a single platform for dialing, booking, call coaching and, at Premium, inbound telephony and e-signing. Its main advantage is the breadth of connected workflows; its main reason to look elsewhere is the three-licence paid minimum, especially if you need only a dialer or work alone.