CallTools
6.4#11 in predictive dialer softwareWebAPIExtensionmacOS
VisitCallTools vs VICIdial
What both publish
| Fact | CallTools | VICIdial |
|---|---|---|
| API | Its documented REST API supports data import, export, querying contacts and call logs, webhooks, automations, and custom connectors. | A web-based agent API supports remote session control such as click-to-dial, and a separate lead-import API is provided. |
| Call recording | Managers can record calls and review recordings for training and quality control. | Calls can be recorded automatically or started and stopped manually, including stereo recordings. |
| Company facts | LinkedIn lists CallTools.com as a privately held telecommunications company founded in 2015 with 201–500 employees and headquarters in Irvine, California. | LinkedIn lists Vicidial Group as a privately held telecommunications company headquartered in St Petersburg, Florida, with 11–50 employees and founded in 2007. |
| Headquarters | Irvine, California, United States | St. Petersburg, Florida, United States |
| Inbound calling | Inbound features include call distribution, custom IVR, queues, callbacks, failover destinations, and call recording. | Yes |
| Integrations | CallTools lists more than 40 direct integrations, including Salesforce, HubSpot, Zoho, Pipedrive, Microsoft Dynamics, Slack, Google Sheets, Shopify, Zapier, Keap, Ringba and Retreaver. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| Predictive dialing | The predictive dialer calls multiple numbers and connects agents to the first live answer while adjusting pace from pickup and talk-time data. | Campaigns can use an adaptive predictive dialing algorithm to send live calls to available agents. |
| Rating on Capterra | 4.8 out of 5 from 156 reviews | 4.7 out of 5 from 266 reviews. |
| Rating on Chrome Web Store | 4.6 out of 5 from 9 ratings | 0 out of 5 from 0 ratings for Disposition Shortcuts for VICIdial. |
| Rating on G2 | 4.8 out of 5 from 76 reviews | 4.1 out of 5 from 41 reviews. |
| Rating on GetApp | 4.8 out of 5 from 156 reviews | 4.7 out of 5 from 264 reviews. |
| Rating on Software Advice | 4.8 out of 5 from 156 reviews | 4.7 out of 5 from 266 reviews. |
CallTools plans
- Power Contact CenterPriced on request
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick CallTools if…
CallTools suits sales teams and contact centers managing inbound and outbound calls. It may fit organizations that need dialer options, call reporting, and compliance controls, provided agents use supported computers and headsets.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.