CallTools
6.4#11 in predictive dialer softwareWebAPIExtensionmacOS
VisitCallTools vs CloudTalk AI Voice Agent
CloudTalk AI Voice Agent
7.9#3 in telephony softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | CallTools | CloudTalk AI Voice Agent |
|---|---|---|
| API | Its documented REST API supports data import, export, querying contacts and call logs, webhooks, automations, and custom connectors. | A public REST API v1.7 covers calls, contacts, agents, numbers, SMS, campaigns, conversation intelligence and VoiceAgent calls. |
| API authentication | API keys are passed in an Authorization header, inherit the associated user's permissions, and each user can have one key; JWT authentication is also available for general integrations. | API requests use an Access Key ID and Secret with HTTP Basic Authentication against api.cloudtalk.io; API access starts on the Essential plan. |
| Integrations | CallTools lists more than 40 direct integrations, including Salesforce, HubSpot, Zoho, Pipedrive, Microsoft Dynamics, Slack, Google Sheets, Shopify, Zapier, Keap, Ringba and Retreaver. | CloudTalk lists more than 95 standard CRM, helpdesk and ATS integrations, including HubSpot, Salesforce, Pipedrive, Zendesk, Zoho, Intercom and Zapier. |
| Notable news | The company's blog published an article titled 'Is Your Dialer Costing You Profit?' on October 14, 2026. | CloudTalk announced completion of its SOC 2 Type II audit on August 20, 2025. |
| Rating on G2 | 4.8 out of 5 from 76 reviews | 4.4 out of 5 from 1,939 reviews |
| Rating on GetApp | 4.8 out of 5 from 156 reviews | 4.4 out of 5 from 271 reviews |
| Rating on Trustpilot | 5.0 out of 5 from 377 reviews | 4.2 out of 5 from 867 reviews |
CallTools plans
- Power Contact CenterPriced on request
CloudTalk AI Voice Agent plans
- Custom€0.15 a month
- Starter$25 a month
- AI Voice Agents add-on$99 a month
- AI Receptionist (US pricing stated on page)$99 a month
- AI Specialist (US pricing stated on page)$349 a month
- AI Specialist$349 a month
Pick CallTools if…
CallTools suits sales teams and contact centers managing inbound and outbound calls. It may fit organizations that need dialer options, call reporting, and compliance controls, provided agents use supported computers and headsets.
Pick CloudTalk AI Voice Agent if…
It suits small and mid-sized sales or support teams seeking AI help with inbound and outbound calls. Teams needing specialist workflows, integrations, or mobile and desktop access can consider its listed options.