Gorgias
7.1#6 in ai customer service agentsAndroidiOSWebAPI
VisitGorgias vs Intercom
What both publish
| Fact | Gorgias | Intercom |
|---|---|---|
| Founded | 2015 | 2011 |
| Free plan | No | No |
| Headquarters | 180 Sansome Street, Suite 1800, San Francisco, California, United States | San Francisco, California, United States |
Gorgias plans
No prices published.
Intercom plans
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
Pick Gorgias if…
Gorgias is intended for ecommerce customer experience teams handling customer messages across multiple channels. It may suit teams that want Shopify details in tickets and tools for routing and automating support work.
Pick Intercom if…
Intercom suits businesses supporting customers through websites, apps, or product experiences, especially teams that want AI answers alongside agent chat. Advanced and Expert include free Lite seats, while Expert lists SSO, identity management, and HIPAA support.
Charts they share
AI Customer Service AgentsAI Agents for Customer Support SoftwareHelp desk softwareAI Customer Service SoftwareCustomer Self-Service SoftwareMultilingual Customer Support SoftwareCustomer Service - Midmarket SoftwareCustomer Support SoftwareCustomer Messaging PlatformsSocial Media Customer Service SoftwareConversational Support SoftwareDigital Customer Service Platforms