Alemba Service Manager
6.8#8 in sla managementAndroidiOSWebAPI
VisitAlemba Service Manager vs InvGate Service Desk
InvGate Service Desk
7.9#4 in customer self-service softwareFrom $500 a yearAndroidiOSWebAPI
VisitWhat both publish
| Fact | Alemba Service Manager | InvGate Service Desk |
|---|---|---|
| Deployment | Alemba Service Manager is available as a cloud service or on-premises deployment. | InvGate Service Management is offered through SaaS and on-premise delivery models. |
| Founded | 2007 | 2009 |
| Headquarters | Edinburgh, United Kingdom | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain |
| Integrations | The integration platform includes connectors such as Microsoft SCOM and SolarWinds and can synchronize third-party discovery data into the Alemba CMDB. | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. |
| Security certifications | Alemba lists Cyber Essentials, Cyber Essentials Plus, ISO 9001:2015, ISO 27001:2022, and the NHS Data Security and Protection Toolkit on its security page. | InvGate states that it holds ISO 27001:2022, SOC 2 Type II, ISO 9001 and GDPR compliance claims. |
| Self-service portal | The branded self-service portal is license-free for end users and supports logging and tracking calls, requests, approvals, orders and assets. | Each plan includes a customizable self-service portal for request handling and end-user autonomy. |
Alemba Service Manager plans
- Alemba Service ManagerPriced on request
InvGate Service Desk plans
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
Pick Alemba Service Manager if…
ASM suits large and mid-sized organizations, especially public-sector and regulated organizations, that need governed service operations across IT and other departments. It is a fit for teams that want configurable workflows and a license-free end-user portal, with a choice of cloud or on-premises deployment.
Pick InvGate Service Desk if…
You want what its maker publishes above — check its page for the details.