Best Proactive Customer Retention Software in 2026

Churnkey

Churnkey provides subscription retention tools for managing cancellation churn and recovering failed payments.

Retain

Retain analyzes product usage and payment signals to assess customer account health, identify churn risk, and give context for that risk.

Successifier

Successifier connects customer data for SaaS teams, builds health scores, and surfaces growth opportunities and churn risks.

Custify

Custify is customer success software for B2B SaaS businesses and customer success managers.

SmartKarrot

SmartKarrot is a SaaS customer success platform for B2B organizations, built for teams managing onboarding, adoption, retention and revenue growth.

Vitally

Vitally is an AI-powered Customer Success workspace that brings customer data, teams, and customers into one platform.

fiit

fiit is an AI-native customer success workspace built for Salesforce.

ZapScale

ZapScale is a web-based customer success platform presented for growing B2B SaaS teams.

ClientSuccess

ClientSuccess is a web-based customer success platform for managing relationships, reducing churn and growing customer revenue.

Paddle Retain

Paddle Retain is a retention toolkit for SaaS, app and digital product businesses, focused on recovering failed payments and reducing cancellations.

Planhat

Churned

Churned uses predictive and prescriptive AI to help subscription businesses identify subscribers at risk of leaving and choose retention, reactivation, or upsell actions.

Customerscore.io

Customerscore.io combines customer data to help SaaS companies understand account health, spot churn risk, and identify expansion potential.

Velaris

Velaris is a web-based AI agent platform for Customer Success teams.

Reptrics

RetentionLens

AmplifyCS

ChurnAI