Sprinklr Unified-CXM Platform
The facts below are what the maker publishes about Sprinklr Unified-CXM Platform, checked and dated. Our editors have not written about it yet.
Plans and prices
From Sprinklr Unified-CXM Platform's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Sprinklr Enterprise | Priced on request | Enterprise modules · named-user licenses · channel/message-volume allowances · 12/24/36+ month terms · Custom subscription quote; modules, users, channel/message volume and contract term determine price |
The facts
Each one read from Sprinklr Unified-CXM Platform's own pages, with the date it was checked.
What it does
- AI
- The platform embeds domain-specific AI across workflows for customer-experience use cases.checked 15 Oct 2026
- API
- Sprinklr exposes REST APIs for cases, profiles, messages, campaigns, assets, listening, reporting, surveys, users and configuration.checked 15 Oct 2026
- API standards
- API v3 follows OpenAPI 3.0, supports OAuth 2.0 and uses consistent response formats.checked 15 Oct 2026
- API versions
- The developer portal documents legacy v1, current v2 and next-generation v3 APIs.checked 15 Oct 2026
- Cloud hosting
- Production environments run in AWS, Microsoft Azure and Google Cloud infrastructure using cloud-security controls and CIS benchmarks.checked 15 Oct 2026
- Customer service
- Sprinklr Service supports AI-powered customer and agent experiences across more than 30 digital, social and voice channels.checked 15 Oct 2026
- Deployment
- Sprinklr describes the product as cloud-only SaaS with no on-premise deployment; regional data residency and EU geo-fencing are available.checked 15 Oct 2026
- Documentation
- The public Help Center contains getting-started guides, product glossaries, platform components, governance, integrations, sandbox material and release notes.checked 15 Oct 2026
- Experience data
- The platform combines structured and unstructured data from channels, tools and touchpoints for analysis and activation.checked 15 Oct 2026
- Insights
- Sprinklr Insights is a voice-of-customer product for analyzing solicited and unsolicited feedback.checked 15 Oct 2026
- Integrations
- The marketplace lists more than 100 integrations spanning CRM, analytics, advertising, collaboration, data, security and workflow categories.checked 15 Oct 2026
- Licence
- The platform is proprietary SaaS; Sprinklr terms grant customers a limited right to access and use it and state that Sprinklr owns the platform.checked 15 Oct 2026
- Limit: complexity
- Independent reviewers repeatedly describe a steep learning curve, cumbersome navigation and complex setup.checked 15 Oct 2026
- Limit: reliability and usability
- Capterra reviewers mention occasional loading or download stalls and difficulty keeping platform metrics aligned with native social platforms.checked 15 Oct 2026
- Marketing
- Sprinklr Marketing provides campaign planning, publishing, reporting, workflow automation and AI campaign optimization across more than 30 channels.checked 15 Oct 2026
The company
- Company customers
- Sprinklr says more than 1,900 enterprises, including Microsoft, P&G and Samsung, use its platform.checked 15 Oct 2026
- Company founded and headquarters
- LinkedIn lists Sprinklr as founded in 2009 and headquartered in New York, New York.checked 15 Oct 2026
- Company legal name
- The company identifies itself as Sprinklr, Inc. and trades publicly as NYSE:CXM.checked 15 Oct 2026
- Company size
- LinkedIn lists a company size of 1,001–5,000 employees.checked 15 Oct 2026
- Founded
- 2009checked 23 Sep 2026
- Headquarters
- New York City, United Stateschecked 23 Sep 2026
Money
- Free offering
- Sprinklr says self-serve products were discontinued and evaluation is via a personalized demo rather than a free trial.checked 15 Oct 2026
- Limit: cost
- Reviewers report that Sprinklr is expensive for smaller organizations and can become costly as users and paid-media activity increase.checked 15 Oct 2026
Where it runs
- Limit: Android app
- Google Play reviewers report slow responses, upload failures, update problems and an unintuitive interface in the Android app.checked 15 Oct 2026
