Alida
6.9#3 in customer experience management softwareAndroidiOSWebAPI
VisitAlida vs Sprinklr Unified-CXM Platform
Sprinklr Unified-CXM Platform
6.6#7 in customer experience management softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Alida | Sprinklr Unified-CXM Platform |
|---|---|---|
| Company size | LinkedIn lists Alida in the 501–1,000 employee range. | LinkedIn lists a company size of 1,001–5,000 employees. |
| Documentation | The Help Center contains getting-started, research, distribution, reporting, audience, analytics, administration, API and scripting sections plus release notes and training. | The public Help Center contains getting-started guides, product glossaries, platform components, governance, integrations, sandbox material and release notes. |
| Headquarters | LinkedIn lists Alida as headquartered in Toronto, Ontario, Canada. | New York City, United States |
| Integrations | The integrations catalog covers CRM, research, ITSM, HRIS, ecommerce, SSO, analytics, incentives, social, collaboration and storage systems, including Salesforce, Adobe, SAP, Tableau, Zendesk, Okta and HubSpot. | The marketplace lists more than 100 integrations spanning CRM, analytics, advertising, collaboration, data, security and workflow categories. |
| Rating on Capterra | 5.0 out of 5 from 7 reviews. | 4.2 out of 5 from 94 reviews |
| Rating on G2 | 4.4 out of 5 from 132 reviews. | 4.2 out of 5 from 2,225 reviews |
| Rating on Gartner Peer Insights | 3.3 out of 5 from 17 ratings. | 4.6 out of 5 from 0 reviews shown on the opened Conversational AI page |
| Rating on GetApp | 5.0 out of 5 from 7 reviews. | 4.2 out of 5 from 94 reviews |
| Security certifications | Alida's Trust Center lists CCPA, CPRA, GDPR, HIPAA, PIPEDA and SOC 2 coverage, with public SOC 2 Type II and penetration-test documents. | Sprinklr states that it maintains SOC 1 Type II, SOC 2 Type II, PCI DSS and ISO 27001 certifications and FedRAMP authorization. |
| Support | Technical support is offered Monday through Friday, generally 8 a.m. to 6 p.m. local time, through tickets or support email. | Technical support is advertised as available 24x7 through web tickets, email and phone. |
Alida plans
- Alida Enterprise Edition—
- Alida platform subscriptionPriced on request
- Alida subscriptionPriced on request
Sprinklr Unified-CXM Platform plans
- Sprinklr EnterprisePriced on request
Pick Alida if…
Alida is aimed at UX and product teams, researchers and research operations teams seeking customer feedback to inform product development, customer understanding or research governance. It supports mobile, web and API access.
Pick Sprinklr Unified-CXM Platform if…
You want what its maker publishes above — check its page for the details.