Pisano
7.3#1 in customer experience management softwareFrom $0.01 a monthAndroidiOSWebAPI
VisitPisano vs Sprinklr Unified-CXM Platform
Sprinklr Unified-CXM Platform
6.6#7 in customer experience management softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Pisano | Sprinklr Unified-CXM Platform |
|---|---|---|
| API | Pisano publishes API documentation at api.pisano.co and provides link-sharing endpoints for generating personalized feedback links. | Sprinklr exposes REST APIs for cases, profiles, messages, campaigns, assets, listening, reporting, surveys, users and configuration. |
| Deployment | Pisano says its packages support getting started either on-premise or in the cloud. | Sprinklr describes the product as cloud-only SaaS with no on-premise deployment; regional data residency and EU geo-fencing are available. |
| Documentation | The knowledge base documents surveys, channels, inbox, reporting, analytics, workflows, AI, integrations, security and support. | The public Help Center contains getting-started guides, product glossaries, platform components, governance, integrations, sandbox material and release notes. |
| Integrations | Integration methods include APIs, post-hooks, SMS, email, push notifications, web popups, links or QR codes, LDAP and SAML. | The marketplace lists more than 100 integrations spanning CRM, analytics, advertising, collaboration, data, security and workflow categories. |
| Rating on G2 | 5.0 out of 5 from 1 review | 4.2 out of 5 from 2,225 reviews |
| Rating on Gartner Peer Insights | 5.0 out of 5 from 239 reviews | 4.6 out of 5 from 0 reviews shown on the opened Conversational AI page |
| Security certifications | The Trust Center lists SOC 2 Type 1, SOC 2 Type 2, ISO 27001 and penetration-testing reports, with access requested from Pisano. | Sprinklr states that it maintains SOC 1 Type II, SOC 2 Type II, PCI DSS and ISO 27001 certifications and FedRAMP authorization. |
| Support | Pisano says training, customer care and technical support have no extra charge and include a dedicated account manager. | Technical support is advertised as available 24x7 through web tickets, email and phone. |
Pisano plans
- Basic$0.01 a month
- Modular packagesPriced on request
- Pisano platform modular packagesPriced on request
Sprinklr Unified-CXM Platform plans
- Sprinklr EnterprisePriced on request
Pick Pisano if…
Pisano is aimed at modern enterprises running customer or employee feedback programs. Its listed industry solutions span banking, retail, insurance, travel and hospitality, automotive, e-commerce, healthcare, utilities, and education.
Pick Sprinklr Unified-CXM Platform if…
You want what its maker publishes above — check its page for the details.