Shopmetrics NEXT
- Android app
- Yes
- Free plan
- No
- Runs on
- Android, iOS, Web
Summary
Shopmetrics NEXT is a platform for mystery shopping, market research, audits, and experience management. It brings performance measurement, customer feedback, analytics, and Action Management together, with modules for shopper and agent portals, project and fieldwork management, online surveys, survey building, business intelligence, training, and partner collaboration. Its field portal lets users find and complete jobs from home or on the go using different devices. Responsive design adapts navigation and functions across screens. Supported project types include mystery shopping, internal and retail audits, telephone and web audits, in-store demonstrations, and micro-gigs. Action Management handles staff appeals, management-created plans, and automated plans triggered by failed KPIs; training includes microlearning with feedback for remediation and reassessment. Shopmetrics lists integrations with GigSpot, privacy and compliance tools, and infrastructure security and backup measures. The software is available on Android, iOS, and the web. Pricing is on request, and prospective customers can schedule a demo.
Who it is for
It suits organizations managing mystery shopping, research, audits, or experience programs, along with field users who need to find and complete jobs across devices. Organizations that coordinate outside partners or want training and action management in the same platform may also find its listed modules relevant.
What is good
- Supports several audit and mystery-shopping project types
- Field users can access jobs on any device
- Action plans can respond to failed KPIs
- Microlearning includes feedback and reassessment
- GigSpot integration is included at no additional cost
What to know first
- Pricing is available only on request
- A personalized demo is offered through the contact page
Verdict
Shopmetrics NEXT combines fieldwork, surveys, analytics, training, and action management for research and audit programs. Pricing requires an inquiry, so prospective customers should request a quote or schedule a demo.
Shopmetrics NEXT plans and pricing
All plansCompared on mystery shopping software
- Shopper portal
- Yesshopmetrics.com
- Assignment scheduling
- Yesshopmetrics.com
- Report form builder
- Yesshopmetrics.com
- Mobile shopper app
- Yesshopmetrics.com
- Evidence collection
- multipleshopmetrics.com
- Shopper payments
- Yesshopmetrics.com
- Results analytics
- Yesshopmetrics.com
Facts
- Purpose
- Shopmetrics NEXT supports mystery shopping, market research, audits, and experience management.shopmetrics.com · 1 Oct 2026
- Integrated platform
- The platform combines performance measurement, customer feedback, analytics, and Action Management in one integrated system.shopmetrics.com · 1 Oct 2026
- Project types
- Shopmetrics CX supports mystery shopping, internal audits, retail audits, telephone/web audits, in-store demonstrations, micro-gigs, and other projects.shopmetrics.com · 1 Oct 2026
- Field portal
- The Field Portal lets field users find and complete jobs at home or on the go using any device.shopmetrics.com · 1 Oct 2026
- Responsive design
- Shopmetrics CX provides responsive design, navigation across form factors, and functions adapted across devices and screens.shopmetrics.com · 1 Oct 2026
- Action management
- Action Management includes staff-submitted Appeals, management-created ad-hoc Action Plans, and automated Action Plans triggered by failed KPIs.shopmetrics.com · 1 Oct 2026
- Microlearning
- The platform provides microlearning with active feedback for remediation and reassessment during training.shopmetrics.com · 1 Oct 2026
- GigSpot integration
- Shopmetrics users receive automatic deep integration with GigSpot for fieldworker and job management at no additional cost.shopmetrics.com · 1 Oct 2026
- Partner collaboration
- Partner collaboration features allow providers to set up data transfers and control which project parts are outsourced to secondary partners.shopmetrics.com · 1 Oct 2026
- Privacy and compliance
- The platform lists ISO-certified processes, a GDPR-driven privacy management toolkit, flexible personal-data residency, comprehensive governance, and a legal compliance package.shopmetrics.com · 1 Oct 2026
- Security
- Shopmetrics states that its infrastructure uses SSL connections, multiple firewalls, stringent security policies, hourly incremental database backups, nightly full backups, and offsite backup copies.shopmetrics.com · 1 Oct 2026
- Company
- Shopmetrics launched in 2004, is ISO-certified, employs more than 100 developers and product specialists across the United States and Europe, and has products used in more than 80 countries.shopmetrics.com · 1 Oct 2026
- Support
- The platform includes a Support Ticketing System whose preference settings are stored by cookies for up to one year.shopmetrics.com · 1 Oct 2026
- Sales process
- Prospective customers are invited to schedule a personalized demo through the contact page.shopmetrics.com · 1 Oct 2026
Company
- Founded
- 2004shopmetrics.com · 23 Sept 2026
- Headquarters
- Sylvania, Ohio, United Statesshopmetrics.com · 23 Sept 2026
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Sources
- shopmetrics.com/Mystery_Shopping_Software.asp· checked 1 Oct 2026
- shopmetrics.com/Platform.asp· checked 1 Oct 2026
- shopmetrics.com/FieldPortal.asp· checked 1 Oct 2026
- shopmetrics.com/Action_Management.asp· checked 1 Oct 2026
- shopmetrics.com/Infrastructure_Reliability.asp· checked 1 Oct 2026
- shopmetrics.com/Company.asp· checked 1 Oct 2026
- shopmetrics.com/Cookie_Policy.asp· checked 1 Oct 2026
- shopmetrics.com/Contact_Us.asp· checked 1 Oct 2026