Hyperspace
Hyperspace is software for mystery shopping programmes that track customer experience across locations and channels.
What Hyperspace is
Hyperspace is software for mystery shopping programmes that track customer experience across locations and channels. Teams can brief shoppers, schedule covert test purchases, and collect results through a mobile app, with submitted data reaching a dashboard in real time. Its native Audit App for iOS and Android also supports store and quality checks. Shoppers can submit photos and digital signatures, and action management helps address documented deviations. The software includes analytics, interfaces for importing data from other IT systems, and a named CleverReach connection for mail campaigns. The Franchise Manager is web-based, with an interface optimised for PCs, tablets, and smartphones. Economy costs €55.00 per month, Business €329.00 per month, and Enterprise €549.00 per month; all prices are plus 19% VAT. The own-server Enterprise Edition costs €33,333.00 once, with no further licence costs after purchase. Standard plans cover up to 100 organisational units, stores, or branches; larger systems can request an individual quote. The maker says data is hosted in German data centres and the software meets GDPR requirements. Hyperspace was founded in 1998 and is headquartered in Schortens-Roffhausen, Germany.
Good
- Mobile app supports mystery shopping and store checks.
- Results flow to a dashboard in real time.
- Audit App supports photos and digital signatures.
- Cloud tenants receive updates, patches, and technical support.
Watch out
- Listed standard plans cover up to 100 organisational units.
- All listed monthly prices are plus 19% VAT.
- Larger systems need an individual quote.
- ISO 9001, 27001, and 14001 certification remains in progress.
Who it suits
Hyperspace is presented for franchisors and multi-site businesses, including hospitality, retail, bakeries, and service companies. It suits teams that need mobile checks, shopper scheduling, and location-level experience tracking.
Verdict
Hyperspace combines shopper scheduling, mobile evidence collection, analytics, and action management for multi-site programmes. Buyers should account for the VAT addition and the 100-unit limit on standard plans; larger systems need a quote.
Plans and prices
From Hyperspace's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Economy | €55 a month | 1 admin · 2 users · 10 partners · 2 GB storage · Monthly fee from 55 €; plus 19% VAT |
| Business | €329 a month | 1 admin · 5 users · 20 partners · 4 GB storage · own subdomain, database and backup · Monthly fee from 329 €; plus 19% VAT |
| Enterprise | €549 a month | 2 admins · 15 users · 50 partners · 8 GB storage · own subdomain, database and backup · Monthly fee from 549 €; plus 19% VAT |
| hyperspace Franchise Manager (Enterprise Edition, own-server purchase) | €33,333, paid once | Own-server operation · No further licence costs after one-time purchase · from 33,333 € |
| hyperspace Franchise Manager Enterprise Edition purchase | €33,333, paid once | Self-hosted server operation · franchise CRM · franchise scorecard · franchise manual · store check · project management · collaboration · From 33,333 €; plus 19% VAT |
The facts
Each one read from Hyperspace's own pages, with the date it was checked.
What it does
- API and technology
- An external development partner describes the platform as a ColdFusion/CFML web application with backend interfaces and APIs maintained through staged releases.checked 15 Oct 2026
- Certification status
- The maker's ISO page says certification to ISO 9001, ISO 27001 and ISO 14001 is in progress and gives an expected completion date of approximately April 2026.checked 7 Oct 2026
- Contract management
- The contract manager handles franchise, rental, leasing and other contracts while monitoring renewal and termination dates.checked 15 Oct 2026
- Corrective actions
- Findings can create assigned corrective measures, with overdue actions repeatedly presented until completion.checked 15 Oct 2026
- CRM and lead management
- The CRM imports leads from company websites or franchise portals and supports lead processing and personalized email campaigns through CleverReach.checked 15 Oct 2026
- Customer surveys
- The customer-satisfaction module creates surveys, supports location-rating services and exports results.checked 15 Oct 2026
- Digital checklists
- Audit workflows use digital checklists, photos, digital signatures and action management to document findings.checked 15 Oct 2026
- Digital mystery shopping
- Users can plan and manage covert test purchases, while shoppers submit results through the mobile app and data flows to a dashboard in real time.checked 7 Oct 2026
- Evidence and actions
- The Audit App supports photos and digital signatures, and the software provides action management for correcting documented deviations.checked 7 Oct 2026
- Hosting and GDPR
- Hyperspace says its data is hosted exclusively in German data centers and that the service meets GDPR requirements.checked 15 Oct 2026
- Hosting and privacy
- The maker says its data is hosted exclusively in German data centres and that the software meets GDPR requirements.checked 7 Oct 2026
- Independent hosting certification
- A BITMi certificate identifies Hyperspace Franchise Manager as Software Hosted in Germany, valid through 31 December 2026.checked 15 Oct 2026
- Independent technical case study
- Groenewold IT Solutions reports ongoing development work for Hyperspace in ColdFusion/CFML, including API and interface maintenance, performance and release engineering.checked 15 Oct 2026
- Integrations
- The product page states that hyperspace has numerous interfaces for importing data from other IT systems and communicating with external applications.checked 15 Oct 2026
- Languages
- The interface and online help are available in German and English, with localized number/date formats and automatic timezone coordination.checked 15 Oct 2026
- Limit: account dependency
- The mobile audit app cannot be used as a standalone product because a Hyperspace or Anaquestra account is required.checked 15 Oct 2026
- Limit: sparse independent feedback
- The available ProvenExpert profile contains only one review, so independent reviewer evidence is limited.checked 15 Oct 2026
Where it runs
- App-account requirement
- Google Play says the Audits app requires a valid Hyperspace Dimensions or Anaquestra Dynamic Platform account with suitable permissions.checked 15 Oct 2026
- Audit app
- The native Audit App for iOS and Android lets users plan, perform and evaluate store checks, quality checks and mystery-shopping visits.checked 15 Oct 2026
The company
- Company scale
- Hyperspace’s home page claims more than 100 franchise systems, over 8,000 users and more than 210,000 completed store checks.checked 15 Oct 2026
- Founded
- 1998checked 28 Sep 2026
- Founded and cloud history
- The company says it was founded in 1998 and became one of Germany’s early cloud providers in 2006.checked 15 Oct 2026
- Headquarters
- Schortens-Roffhausen, Germanychecked 28 Sep 2026
- Independent company profile
- LinkedIn lists hyperspace GmbH as a software-development company headquartered in Schortens, Lower Saxony, with 2–10 employees and founded in 1998.checked 15 Oct 2026
Alternatives to Hyperspace
- 1
InspectWrk (formerly Inspectly360)
AndroidiOSWebAPI7.7From $24 a month - 2
Mitti Training
Free planAndroidiOSWeb7.3From $24 a month - 3
Gigwalk
Free planAndroidiOSWebAPI7.2Free plan - 4
Checker
AndroidiOSWebAPI6.6From €50 a month - 5
Field Agent
Free planAndroidiOSWebAPI6.6Free plan - 6
iSecretShop
AndroidiOSWeb6.4