KPI Mystery Shopping Platform
KPI Mystery Shopping Platform measures customer experience through mystery shopping and observation audits against standards defined by each client.
What KPI Mystery Shopping Platform is
KPI Mystery Shopping Platform measures customer experience through mystery shopping and observation audits against standards defined by each client. It serves customer-facing businesses across Australia, New Zealand, and selected areas of South East Asia, including sectors such as retail, cafes, accommodation, restaurants, real estate, and government. Reports include weighted checkpoint scores, commentary by section, cross-section threads, and photos and receipts stamped with date, time, and location. Configurable dashboards present graphics, numeric summaries, and feedback measures; users can export analysis pages or location reports to spreadsheets or PDF, with CSV and PDF also listed. Reports are quality-reviewed and typically appear on the client dashboard within 48 to 72 hours after a visit. KPI builds surveys to client specifications, combining its question library with bespoke questions, KPIs, hierarchy, and access requirements. Role-based permissions can be set down to individual users, and NDAs are available where required. The first shop is complimentary before commitment, with no setup fee or lock-in contract. Pricing is on request; listed assessment ranges are A$17, paid once for online or email checks, A$39, paid once for phone enquiries, and A$54, paid once for in-person visits.
Good
- Surveys can be tailored to client specifications
- Reports include location- and time-stamped evidence
- Configurable dashboards and spreadsheet or PDF exports
- First shop is complimentary before commitment
Watch out
- Pricing is on request and varies by scope
- Some service providers may process information overseas
Who it suits
The platform suits customer-facing businesses that want to assess service against their own standards across online, phone, or in-person interactions.
Verdict
KPI combines tailored audits, evidence-rich reports, and configurable dashboards for customer-facing organizations. Its complimentary first shop offers an initial way to assess the service, while actual fees depend on visit and survey scope.
Plans and prices
From KPI Mystery Shopping Platform's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Online or email check | A$17, paid once | Web enquiry, listing search, app journey or live chat · $17 to $28 per assessment, GST inclusive |
| Phone enquiry | A$39, paid once | Phone enquiry assessment · scope and volume affect the quote · From $39 per assessment, GST inclusive |
| In-person visit | A$54, paid once | Visit assessment · shopper purchase allowance may apply · $54 to $182 per assessment, GST inclusive |
The facts
Each one read from KPI Mystery Shopping Platform's own pages, with the date it was checked.
What it does
- Coverage
- The company says it serves retail, food and beverage, property, accommodation and service environments across Australia, New Zealand and selected South East Asian areas.checked 4 Oct 2026
- Customization
- KPI says it builds surveys to client specifications using its question library, bespoke questions, KPIs, hierarchy and access requirements.checked 4 Oct 2026
- Dashboards
- The reporting platform provides configurable dashboards with graphics, numeric summaries and feedback measures.checked 4 Oct 2026
- Exports
- Users can export analysis pages or location reports to spreadsheets or PDF; the platform page also lists CSV and PDF exports.checked 4 Oct 2026
- Intended customers
- The company describes its work for customer-facing businesses and names retail, cafes, accommodation, restaurants, fast food, real estate, government and multi-brand retail networks among the sectors it covers.checked 4 Oct 2026
- Pricing limits
- Published ranges are historical invoiced ranges rather than quotes; actual fees depend on visit volume, survey depth, location, visit duration and measured channels, and purchase allowances may be added.checked 4 Oct 2026
- Privacy
- KPI says it handles personal information under Australia's Privacy Act 1988 and Australian Privacy Principles, and that some service providers may process information overseas.checked 4 Oct 2026
- Purpose
- The service measures customer experience through mystery shopping and observation audits conducted against client-defined standards.checked 4 Oct 2026
- Report contents
- Reports include weighted checkpoint scores, written commentary by section, cross-section threads, and date-, time- and location-stamped photos and receipts.checked 4 Oct 2026
- Report turnaround
- Reports are quality-reviewed and typically published to the client dashboard within 48 to 72 hours of a visit.checked 4 Oct 2026
- Security and confidentiality
- KPI says it can sign NDAs where required and configure tiered, role-based platform permissions down to individual users.checked 4 Oct 2026
- Support
- The contact page says most enquiries receive a reply within one business day; complimentary shop requests may be accepted or declined based on practicality and feasibility.checked 4 Oct 2026
The company
- Founded
- 2000checked 28 Sep 2026
- Headquarters
- Gold Coast, Queensland, Australiachecked 28 Sep 2026
Money
- Free introductory shop
- KPI says the first shop is complimentary before commitment, and its pricing page says there is no setup fee or lock-in contract.checked 4 Oct 2026
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