SherpaDesk
SherpaDesk is a help desk platform for organizing customer requests and service work.
What SherpaDesk is
SherpaDesk is a help desk platform for organizing customer requests and service work. It includes a shared inbox, ticket automation, SLA management, a help center, a customer portal, and API access. The free Single Agent plan costs nothing and includes one agent. Base Camp costs $45 a month and adds multiple technicians to the Single Agent features. High Camp costs $55 a month and includes Base Camp features, plus asset management, a full vanity URL, and a custom email domain. The plan details show separate monthly prices for Base Camp and High Camp. These listed tools cover request intake, service-level management, automation, and customer-facing self-service resources. SherpaDesk is listed with API platform support.
Good
- Free plan includes one agent seat.
- Shared inbox and ticket automation are included.
- Customer portal and help center are available.
- High Camp includes asset management and custom email domain.
Watch out
- Free plan is limited to one agent.
- High Camp costs $55 a month.
- The listed 14-day trial is limited in duration.
Who it suits
SherpaDesk may suit support teams that need a shared way to handle requests, manage service levels, and provide a customer portal. The free plan is for one agent; paid plans list support for multiple technicians and additional features.
Verdict
SherpaDesk covers core help desk functions, with a free single-agent option and paid plans that add team capacity and features. Check the plan details carefully: the pricing note and monthly plan prices use different terms.
Plans and prices
From SherpaDesk's own pricing page, checked 21 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Single Agent | Free | 1 agent · billed monthly |
| Base Camp | $45 a month | Everything in Single Agent · Multiple technicians · billed monthly |
| High Camp | $55 a month | Everything in Base Camp · Asset management · Full vanity URL · Custom email domain · billed monthly |
The facts
Each one read from SherpaDesk's own pages, with the date it was checked.
What it does
- API access
- Yeschecked 21 Sep 2026
- Customer portal
- Yeschecked 21 Sep 2026
- Help center
- Yeschecked 21 Sep 2026
- Included agent seats
- 1checked 21 Sep 2026
- Paid from
- 40checked 21 Sep 2026
- Shared inbox
- Yeschecked 21 Sep 2026
- SLA management
- Yeschecked 21 Sep 2026
- Ticket automation
- Yeschecked 21 Sep 2026
Money
- Free plan
- Yeschecked 21 Sep 2026
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