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8.8#1 in hardware monitoring softwareFrom $275 a monthFree planAndroidiOSWebAPI
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It suits teams monitoring mixed infrastructure, servers, networks, and cloud services. The Community edition is aimed at smaller infrastructures, while distributed monitoring can support larger setups.
SherpaDesk may suit support teams that need a shared way to handle requests, manage service levels, and provide a customer portal. The free plan is for one agent; paid plans list support for multiple technicians and additional features.