Scidoo CRM

Scidoo CRM is a guest-engagement platform for hotels and other accommodation businesses. It is best suited to operators who want guest communication and follow-up connected to reservations and Scidoo’s wider hospitality software. Its broad workflow coverage is compelling, but custom pricing means a demo is part of deciding whether it fits the budget.

Overview

The platform brings guest records, communications, marketing, feedback and loyalty into one CRM workflow. It is aimed at independent hotels, hotel groups, campsites and villages, B&Bs and holiday homes. The strongest case is for properties already using Scidoo’s PMS or other modules: guest history, quotes and reservations can stay connected rather than being managed as separate records.

Scidoo is developed by Webcoom S.r.l., an Italian hospitality software company. Its management software is cloud-based and accessible from desktop, tablet and smartphone. The company says it provides seven-day assistance, staff training and support from programmers specializing in hospitality.

Key features

Profiles and guest communication

Guest profiles collect preferences, stay history, requests and contact channels, with segments for organizing outreach. This gives accommodation teams a basis for more relevant follow-up, particularly when reservation data is connected through Scidoo’s PMS. Communications bring together WhatsApp, email, OTA and social channels, as well as chatbot and SMS; that range suits properties coordinating guest contact across multiple touchpoints.

Marketing, feedback and loyalty

Marketing flows cover messages before, during and after a stay, including pre-stay offers and upsells, in-stay concierge messaging, newsletters, remarketing and post-stay contact. Review and questionnaire tools add multilingual surveys, alerts, statistics, sentiment and guided replies. These features give teams ways to organize feedback and follow-up across languages, while loyalty workflows support engagement beyond a single visit.

Scidoo describes an ecosystem of connections to payment systems, reservation channels, cash registers, home automation, invoicing, access and hospitality services. Its API allows property-authorized third-party systems to read or manage data, with permissions limited to approved functions. That permission-based access is useful for properties linking other systems, though the CRM’s appeal is greatest when its connections match the property’s actual setup.

Scidoo’s PMS also includes an ID Scan and Privacy module for digitizing guest acknowledgment and signature for GDPR privacy information. That is a PMS capability, rather than a reason on its own to choose the CRM.

Pricing

Scidoo CRM is paid, with custom pricing. The CRM plan has no public price; properties must request a demo for pricing. The CRM page provides no stated trial duration, so prospective buyers should treat a demo as an evaluation step rather than assume a time-limited trial. This approach may suit properties seeking a broader hospitality setup, but makes it harder to compare cost before speaking with Scidoo.

Platforms

Scidoo lists Android, iOS, Linux, macOS, Windows and web support, as well as an API. Its cloud management software is described as accessible from desktop, tablet and smartphone, offering device flexibility for property teams.

Who it's for

Scidoo is a strong fit for independent hotels, hotel groups, campsites and villages, B&Bs and holiday homes that want guest profiles, messaging, marketing, reviews and loyalty tied to reservation operations. Properties already using Scidoo’s PMS have the clearest reason to consider it. A business seeking a standalone CRM with a clearly priced self-serve plan may prefer to compare alternatives first.

Pros and cons

Pros

• Guest profiles connect preferences and stay history with requests and contact channels, supporting segmented communication.
• Messaging, marketing, feedback and loyalty span the pre-stay, in-stay and post-stay journey rather than focusing on one stage.
• PMS links and permission-controlled API access can keep guest records connected with reservations and authorized third-party systems.
• Cloud access across desktop, tablet and smartphone supports teams working across devices.

Cons

• Custom pricing requires a demo request, making early budget comparisons less straightforward.
• The CRM page does not state a trial duration, so buyers should not assume they can evaluate it through a defined free trial.
• The platform’s broadest value depends on fit with Scidoo’s PMS, modules and the property’s other systems.

Alternatives

Hospitality CRM Software is the category overview for comparing options. GraceSoft Hospitality CRM is worth considering if a free entry point matters: its Lite plan is free and includes front desk, a booking engine for Facebook and website, payment gateway, basic reports and email support only; it also has a free plan and free trial.

D-EDGE CRM is another paid option, with Android, API, iOS and web platforms. HMS Flow Guest CRM & Loyalty may suit properties seeking a published annual price by room count: its 1–10 rooms plan is €325 a year, billed per property annually, and covers the full platform; it also offers a free trial.

BookOne CRM is an alternative for operators prioritizing front-office and reservations, housekeeping and maintenance, reporting and analytics, and administration, users and security. Its Starter plan has custom pricing and it offers a free trial. dailypoint 360° is a hotel-focused CRM/CDP and loyalty platform with custom pricing and API and web platforms.

HoteSoft Guest CRM is an option for smaller properties looking for a published entry plan: Starter costs $299 a year, billed annually, or $29/month billed monthly, for up to 20 rooms and up to 3 users; it also offers a free trial. Bookboost is a paid API and web option with per-room monthly add-ons, including Guest App at $1.60 a month per room and Broadcasts at $2.10 a month per room. Loyalist is another paid, web-based option with a custom plan.

Verdict

Choose Scidoo CRM if your hotel or accommodation business wants guest communication, marketing, feedback and loyalty workflows connected to reservation history—especially if you already use Scidoo’s PMS. Its coverage across the guest journey is the main reason to consider it. Look elsewhere if a published price or a clearly defined trial is essential before you engage with a vendor.