GraceSoft Hospitality CRM

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Score7.2

Rank#1 of 27

From$89/mo

Free planYes

Free trialYes

Runs onAndroid, iOS, Web

Summary

GraceSoft Hospitality CRM centralizes guest profiles, loyalty programs, marketing campaigns, communications, feedback, and engagement for hospitality businesses. Its Guest Hub lets guests update profiles, review reservation details and booking history, make payments, and purchase products or services. Staff can create and email quotations, accept guest payments, and convert quotations into confirmed reservations. Campaign tools support guest segmentation by preferences and behavior, promotional messages, and direct-booking opportunities. Properties can manage loyalty memberships, points, rewards, discounts, and membership tiers. Unified profiles and interaction histories are available across multiple properties, and email and other identifying information are used to help prevent duplicate records. The CRM integrates with GraceSoft Easy InnKeeping PMS to synchronize guest profiles, reservations, loyalty activity, and communication history. Premium and Platinum plans include channel integrations such as Booking.com, Airbnb, Vrbo, and Expedia without extra commission fees. The product is listed for Android, iOS, and web, with live chat, phone, and email support around the clock. Pricing for the dedicated CRM is available on request; the listed trial lasts 14 days.

Who it is for

GraceSoft Hospitality CRM suits hotels, resorts, vacation rentals, inns, and other listed accommodation businesses, including multi-property groups. It is especially relevant to teams managing guest engagement, loyalty, and marketing alongside reservations.

What is good

Guest profiles and interactions span multiple properties
Supports loyalty points, rewards, discounts, and membership tiers
Integrates with GraceSoft Easy InnKeeping PMS
24/7 live chat, phone, and email support

What to know first

Dedicated CRM pricing is available on request
CRM is included in Platinum, not Basic, Advanced, or Premium
The listed trial lasts 14 days

Verdict

GraceSoft Hospitality CRM combines guest records, loyalty management, campaigns, and quotation-to-reservation workflows. Check the CRM plan inclusion and request pricing to understand the cost for your property.

GraceSoft Hospitality CRM plans and pricing

All plans

Lite Free Front Desk · Booking Engine (Facebook & Website) · Payment Gateway · Basic Reports · Email Support Only gracesoft.com · 1 Oct 2026

Basic $89/mo per month Americas · 1–20 Rental Units gracesoft.com · 1 Oct 2026

Advanced $149/mo per month Americas · 1–20 Rental Units gracesoft.com · 1 Oct 2026

Premium $199/mo per month Americas · 1–20 Rental Units gracesoft.com · 1 Oct 2026

Platinum $259/mo per month Americas · 1–20 Rental Units · CRM · QuickBooks · PriceLabs Integration gracesoft.com · 1 Oct 2026

GraceSoft CRM Not published Request pricing · Setup and configure CRM · Guest segmentation · Automated email campaigns · Interaction tracking · Reports gracesoft.com · 1 Oct 2026

Compared on hospitality CRM software

Free plan: Nogracesoft.com
Reservation sync: Yesgracesoft.com
Guest messaging: Yesgracesoft.com
Loyalty programs: Yesgracesoft.com
Marketing automation: Yesgracesoft.com
Guest segmentation: Yesgracesoft.com

Facts

Purpose: GraceSoft Hospitality CRM centralizes guest profiles, loyalty programs, marketing campaigns, guest communications, feedback collection, and engagement activities.gracesoft.com · 1 Oct 2026
Guest Hub: The Guest Hub lets guests update profiles, view reservation details, retrieve booking history, make payments, and purchase products or services.gracesoft.com · 1 Oct 2026
Quotation conversion: The CRM creates and emails quotations, accepts guest payments, and converts quotations into confirmed reservations.gracesoft.com · 1 Oct 2026
Marketing: Built-in campaign tools support targeted campaigns, guest segmentation by preferences and behavior, promotional communications, and direct-booking opportunities.gracesoft.com · 1 Oct 2026
Loyalty: Properties can manage loyalty memberships, accumulate guest points, track reward redemption, provide discounts, and manage membership tiers.gracesoft.com · 1 Oct 2026
Multi-property: The CRM maintains unified guest profiles and interaction visibility across multiple properties.gracesoft.com · 1 Oct 2026
Duplicate prevention: Guest profiles are validated using email addresses and other identifying information to prevent duplicate records.gracesoft.com · 1 Oct 2026
PMS integration: The CRM integrates directly with GraceSoft Easy InnKeeping PMS, synchronizing guest profiles, reservations, loyalty activity, and communication history.gracesoft.com · 1 Oct 2026
Supported businesses: The CRM is designed for hotels, resorts, vacation rentals, bed and breakfasts, inns, motels, campgrounds, RV parks, dude ranches, and multi-property groups.gracesoft.com · 1 Oct 2026
Channel integrations: The Premium and Platinum plans integrate with Booking.com, Airbnb, Vrbo, Expedia, and more without extra commission fees.gracesoft.com · 1 Oct 2026
Payment integrations: GraceSoft lists Stripe, Square, Authorize.Net, Cashfree, Shift4, Moneris, Payfactory, and BridgPay as payment gateway integrations.gracesoft.com · 1 Oct 2026
Security: GraceSoft says it achieved SAQ A PCI DSS compliance and that its applications do not electronically store, process, or transmit cardholder data on its systems or premises.gracesoft.com · 1 Oct 2026
Support: GraceSoft provides live chat, phone, and email support 24 hours a day, 7 days a week.gracesoft.com · 1 Oct 2026
CRM plan limit: The property-management plan comparison marks CRM as included in Platinum and not included in Basic, Advanced, or Premium.gracesoft.com · 1 Oct 2026