HoteSoft Guest CRM
HoteSoft Guest CRM is a guest-management module in HoteSoft's cloud hotel management platform.
What HoteSoft Guest CRM is
HoteSoft Guest CRM is a guest-management module in HoteSoft's cloud hotel management platform. Guest profiles can hold stay history, lifetime value, repeat rate, room and spending details, preferences, feedback, ratings, and VIP, corporate, or loyalty tags. Staff can message guests from their profiles, segment them, and send targeted email campaigns. The wider platform centralizes reservations from online travel agencies, the hotel website, and walk-ins; it also supports group bookings and automated confirmation emails. HoteSoft lists connections to booking services, travel systems, payment processors, and key card systems, and describes a REST API with webhooks and real-time data feeds. It is intended for independent hotels, boutique chains, and global groups, and is listed for Android, iOS, web, and API. A 14-day free trial is offered without a credit card. The Starter plan is $29/month billed monthly or $299 per year, and supports up to 20 rooms and 3 users.
Good
- Profiles include guest preferences, feedback, and stay history.
- Staff can segment guests and send targeted email campaigns.
- Reservations include OTA, website, and walk-in bookings.
- A 14-day trial requires no credit card.
Watch out
- No free plan is available.
- Starter supports up to 20 rooms and 3 users.
- Enterprise pricing is custom for 5+ properties.
Who it suits
It suits hotels that want guest profiles, segmentation, and targeted messaging alongside centralized reservations. HoteSoft lists independent hotels, boutique chains, and global groups as intended customers.
Verdict
HoteSoft Guest CRM combines guest records and campaign tools with a broader hotel management platform. Starter is the entry plan at $29/month billed monthly, with a 14-day trial available.
Plans and prices
From HoteSoft Guest CRM's own pricing page, checked 21 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Advanced Reports Module | $99 a year | optional add-on |
| Dedicated Onboarding & Training | $199, paid once | optional add-on |
| Custom booking widget + live chat | $299 a year | optional add-on |
| Starter | $299 | up to 20 rooms · up to 3 staff users · reservation and booking management · front desk dashboard · invoice and payment tracking · basic reports · email support · or $29/month billed monthly |
| White-label Mobile App | $499 a year | optional add-on |
| Pro | $699 | up to 100 rooms · Starter features · channel manager for 8 OTAs · seasonal pricing · housekeeping · booking engine · SMS and email notifications · financial reports · custom hotel website · live chat support · or $69/month billed monthly |
| Enterprise | $1,499 a year | unlimited rooms · Pro features · multi-branch management · full channel-manager integration · marketing automation CRM · advanced financial reporting · audit logs · role-based access · API access · 24/7 priority support · dedicated account manager · custom pricing for 5+ properties |
The facts
Each one read from HoteSoft Guest CRM's own pages, with the date it was checked.
What it does
- Access and backups
- The brochure describes role-based access controls, an audit trail, AWS hosting with multi-region redundancy, and backups every 15 minutes.checked 30 Sep 2026
- AI pricing
- The AI module provides seven-day demand forecasts, room-type rate recommendations, event detection and revenue alerts.checked 21 Oct 2026
- Analytics
- HoteSoft advertises more than 30 reports covering occupancy, revenue, channel performance, taxes and custom dashboards.checked 21 Oct 2026
- API
- HoteSoft states that it offers a RESTful API with documentation, webhooks and real-time data feeds for external CRM, ERP and loyalty systems.checked 21 Oct 2026
- Channel manager
- Rates and availability can be synchronized across Booking.com, Expedia, Airbnb and other OTA channels.checked 21 Oct 2026
- Compliance
- HoteSoft states PCI DSS Level 1 compliance, GDPR compliance, and ISO 27001 certified infrastructure.checked 30 Sep 2026
- Food and beverage
- The brochure describes restaurant POS, table management, kitchen display, menu modifiers, bar tracking and room-charge posting.checked 21 Oct 2026
- Front desk
- Front-desk tools cover check-in, check-out, room assignment, housekeeping status and guest communication.checked 21 Oct 2026
- Guest campaigns
- Users can segment guests and run targeted email campaigns for anniversaries, seasonal offers and re-engagement.checked 21 Oct 2026
- Guest CRM
- Guest profiles can hold stay history, spending, preferences, feedback, ratings, lifetime value, repeat rate and VIP or loyalty tags.checked 21 Oct 2026
- Guest messaging and campaigns
- The CRM supports direct messaging from a guest profile, guest segmentation, and targeted email campaigns.checked 30 Sep 2026
- Guest profiles
- Guest CRM profiles include stay history, lifetime value, repeat rate, room and spending details, preferences, feedback, ratings, and VIP, corporate, or loyalty tags.checked 30 Sep 2026
- Hosting and backups
- HoteSoft says it runs on AWS with multi-region redundancy, backs up data every 15 minutes and offers 30-day point-in-time recovery.checked 21 Oct 2026
- HotelTechReport status
- HotelTechReport lists HOIST GROUP - HotSoft with zero reviews, no hotel recommendations and pricing available by request.checked 21 Oct 2026
- Implementation
- The vendor advertises setup in as little as three hours, data migration, named onboarding specialists and up to 30 days of parallel operation.checked 21 Oct 2026
- Integrations
- Named connections include Booking.com, Expedia, Airbnb, Hotels.com, Agoda, TripAdvisor, Vrbo, Stripe, PayPal, Square, Worldpay, Adyen, SagePay, Amadeus, Sabre, Galileo and key-card systems.checked 21 Oct 2026
- Intended customers
- The brochure says HoteSoft is built for independent hotels, boutique chains, and global groups.checked 30 Sep 2026
- Limit: G2 capability
- That G2 reviewer said the product loses some capability because of its simplicity.checked 21 Oct 2026
- Limit: SoftwareFinder pricing
- SoftwareFinder lists pricing as custom and says larger or highly customized deployments may cost $1,500 to $3,000 or more per month based on benchmarks.checked 21 Oct 2026
- Limit: SoftwareSuggest performance
- A SoftwareSuggest reviewer reported delayed processing and hangs after longer use.checked 21 Oct 2026
- Limit: SoftwareSuggest scalability
- SoftwareSuggest's review summary says some users considered the product unsuitable for large enterprises because of scalability concerns.checked 21 Oct 2026
The company
- Company identity
- The HoteSoft homepage identifies the company as HoteSoft Ltd and gives Accra, Ghana as its footer location.checked 21 Oct 2026
- Founded
- HoteSoft says it was founded in 2014 by hotel-industry veterans.checked 21 Oct 2026
Where it runs
- Limit: SoftwareSuggest platform support
- SoftwareSuggest reviewers reported missing Windows, Mac and Windows Phone support and one cited lack of multilingual support.checked 21 Oct 2026
Alternatives to HoteSoft Guest CRM
- 1
GraceSoft Hospitality CRM
Free planAndroidiOSWeb7.9Free plan - 2
PageCRM
Free planAndroidiOSWebAPI7.9From $0.35 a month - 3
Bookboost
Free planWebAPI7.3From $1.60 a month - 4
NISKA CRM
AndroidWebAPI7.2From ₹999 a month - 5
BookOne CRM
AndroidiOSWebAPI7.0 - 6
HMS Flow Guest CRM & Loyalty
AndroidiOSWebAPI6.9From €325 a year