Outreach
Outreach is a revenue-team platform that brings prospect engagement, customer retention, coaching, and revenue intelligence into one system.
What Outreach is
Outreach is a revenue-team platform that brings prospect engagement, customer retention, coaching, and revenue intelligence into one system. Its sales tools automate prospecting with sequences, templates, snippets, prioritized tasks, and messaging across email, calls, and social channels. Other capabilities include AI agents, deal and pipeline management, forecasting, account management, mutual action plans, and CRM synchronization. Conversation intelligence can transcribe meetings in real time, identify action items, analyze sentiment, and provide meeting insights and coaching. Outreach lists more than 100 live integrations in its Marketplace, including CRM and data-enrichment categories, and names Zoom, Microsoft Teams, Google Meet, and Cisco Webex for conversation intelligence. Web, iOS, and Android access are available; its mobile app covers prospect and account records, calls, and opportunity information. Plans use custom pricing based on team needs, with no free plan. Outreach lists encryption at rest and in transit, governance controls, and compliance credentials including SOC 2 Type II, ISO 27001, ISO 27701, ISO 42001, HIPAA, and Cloud Security Alliance STAR.
Good
- Automates email, call, and social prospecting sequences.
- Includes real-time transcription and action-item detection.
- Lists more than 100 live Marketplace integrations.
- Mobile app provides access to records and calls.
Watch out
- No free plan is available.
- Pricing is available on request.
- Plans use custom pricing based on team needs.
Who it suits
It suits sales leaders, managers, development teams, account executives, revenue operations, and customer success teams looking to coordinate prospecting and revenue workflows. Mobile access may also suit teams that need prospect, account, call, or opportunity information while away from a computer.
Verdict
Outreach combines sales engagement with forecasting, coaching, and conversation intelligence. Its custom pricing and broad set of revenue workflows make it worth considering for teams seeking a unified sales platform.
Plans and prices
From Outreach's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Amplify Core | Priced on request | 25,000 AI Credits · AI agents for pipeline creation and account management · 250,000 API Calls · 5 Custom Objects · 500 MB Knowledge · Request pricing; custom pricing based on team needs |
| Amplify Essentials | Priced on request | 10,000 AI Credits · conversation intelligence and coaching · 250,000 API Calls · 5 Custom Objects · 500 MB Knowledge · Request pricing; custom pricing based on team needs |
| Amplify Plus | Priced on request | 50,000 AI Credits · advanced agents and AI · 500,000 API Calls · 10 Custom Objects · 750 MB Knowledge · Request pricing; custom pricing based on team needs |
| Amplify Pro | Priced on request | 100,000 AI Credits · forecasting and advanced managed services · 1,000,000 API Calls · 20 Custom Objects · 1,500 MB Knowledge · Request pricing; custom pricing based on team needs |
The facts
Each one read from Outreach's own pages, with the date it was checked.
What it does
- AI and revenue workflows
- Outreach lists AI agents, deal and pipeline management, forecasting, conversation intelligence, account management, rep coaching, and mutual action plans among its capabilities.checked 9 Oct 2026
- Compliance
- Outreach lists SOC 2 Type II, ISO 27001, ISO 27701, ISO 42001, HIPAA, and Cloud Security Alliance STAR among its compliance credentials.checked 9 Oct 2026
- Conversation intelligence
- Listed features include real-time transcription, action item detection, sentiment analysis, meeting insights, and coaching.checked 9 Oct 2026
- Integrations
- Outreach says its Marketplace includes more than 100 live integrations across categories including CRM, data enrichment, and conversation intelligence.checked 9 Oct 2026
- Intended users
- The platform describes solutions for sales leaders, sales managers, sales development, account executives, revenue operations, and customer success teams.checked 9 Oct 2026
- Meeting integrations
- The pricing page lists Zoom, Microsoft Teams, Google Meet, and Cisco Webex integrations for conversation intelligence.checked 9 Oct 2026
- Mobile
- Outreach lists a mobile app in its plans, and its mobile app page describes access to prospect and account records, calls, and opportunity information on the go.checked 9 Oct 2026
- Pricing model
- Pricing combines per-user platform access with usage-based AI credits, and Outreach says its packages are customized to an organization’s needs.checked 9 Oct 2026
- Privacy controls
- The platform offers governance controls including data deletion, data retention, recording consent, and role-based access controls.checked 9 Oct 2026
- Product
- Outreach describes itself as an agentic AI platform for revenue teams that unifies prospect engagement, customer retention, coaching, and revenue intelligence.checked 9 Oct 2026
- Sales engagement
- The platform automates prospecting workflows with sequences, templates, snippets, task prioritization, and multichannel messaging.checked 9 Oct 2026
- Security
- Outreach says customer data is encrypted at rest and in transit, and its production infrastructure is hosted primarily on AWS.checked 9 Oct 2026
- Support
- The pricing FAQ says Plus support is included with Amplify Core and additional managed services are included with Amplify Pro; other support options include technical account management and enterprise support.checked 9 Oct 2026
The company
- Company history
- Outreach says it was started in early 2014 by four founders and identifies Seattle as its headquarters.checked 9 Oct 2026
- Founded
- 2014checked 23 Sep 2026
- Headquarters
- Seattle, United Stateschecked 23 Sep 2026
