Lobbytrack

Lobbytrack is best suited to workplaces that need reception, hosts, and security to share a consistent visitor process. Its combination of screening, identity capture, and evacuation tracking makes it a capable option, but the free visitor limit and per-location paid pricing narrow its appeal for busy or multi-site organizations.

Overview

Lobbytrack covers visitor registration and check-in, screening, badge printing, host and security notifications, and tracking people on site during evacuations. It is designed for a broad range of settings, including offices, schools, hospitals, factories, public facilities, and government buildings.

Visitors can scan a kiosk QR code and complete registration on their own phones. For staffed reception, the Lobby App can scan driver-license barcodes to fill registration forms and print customizable badges. Screening questions can cover health, safety, or compliance, with sign-in blocked when a visitor does not meet configured criteria.

Lobbytrack was created by Jolly Technologies, which says the product was introduced in 2007. The company is headquartered in Redwood Shores, California; its profile lists a 2000 founding year and Redwood City, California headquarters.

Key features

• Check-in and pre-registration: QR-based self-service check-in gives visitors a way to register on their own phones, while pre-registration helps organizations handle expected arrivals.
• Screening and watchlists: Configurable questions can prevent sign-in when criteria are not met. Integrations with MK Data and Data Diver can screen against watchlists and criminal databases and alert staff to matches, useful for workplaces with stricter visitor controls.
• Identity and badges: Driver-license barcode scanning can populate registration details, and photo capture and customizable badge printing support a more identifiable visitor record.
• Workplace coordination: Host and security notifications connect reception with the people responsible for visitors. Emergency tools track people on site during evacuations, extending the system beyond arrival processing.
• Integrations and apps: Lobbytrack lists integrations with Brivo, Openpath, S2, Microsoft Active Directory, Eventleaf, Zapier, Okta, Microsoft Teams, and Slack. Its browser platform is complemented by mobile apps for lobby staff, employees, and security guards.
• Security: Lobbytrack says it is PCI DSS 4.0.1 compliant and regularly audited by SecurityMetrics; ISO/IEC 27001 certification is in progress. Its security guide says sensitive customer data is encrypted at rest with AES-256 and communications use TLS 1.2 and TLS 1.3.

Pricing

Lobbytrack uses a freemium model with a free trial and paid plans starting at $50/mo. The free Starter plan costs nothing and allows up to 100 visitors/month, with unlimited hosts and users. It includes all Ultimate features in months with under 20 visits, but that condition makes it a limited way to assess the full feature set for organizations with regular visitor traffic.

Basic costs $50 a month, billed per location, and includes unlimited visitors, hosts, and users with no contract. It is the entry paid choice for a single location that has outgrown the Starter cap. Professional costs $100 a month, also billed per location, and keeps the same stated unlimited visitor, host, and user allowances with no contract. Ultimate has custom pricing, is billed by quote, and also includes unlimited visitors, hosts, and users. Starter includes email support; Basic and Professional add phone support alongside email. Ultimate includes email and phone support, with 24/7 priority support available as an add-on.

Because paid pricing is per location, organizations with several sites should account for the location-based charge rather than treating the monthly starting price as an organization-wide rate. Ultimate is the option to consider when a quote-based plan is appropriate.

Platforms

Lobbytrack supports Android, iOS, web, and Windows. The online platform runs in a browser, while mobile apps serve lobby staff, employees, and security guards.

Who it's for

Lobbytrack is a strong fit for workplaces that need visitor screening, badge issuance, host coordination, or evacuation accountability in one workflow. Its support for schools, hospitals, factories, public facilities, and government buildings gives it relevance beyond conventional office reception. Organizations with fewer than 100 monthly visitors can start on Starter, while higher-volume sites can move to an unlimited-visitor paid plan. It is less compelling for multiple locations if per-location charges make costs hard to justify.

Pros and cons

• Pro: Screening, badge printing, ID scanning, notifications, pre-registration, and emergency tools cover the main stages of workplace visitor handling.
• Pro: Watchlist integrations and access-control, identity, and workplace integrations can support organizations with connected security workflows.
• Pro: Basic and Professional have no contract and offer unlimited visitors, hosts, and users.
• Con: Starter caps usage at 100 visitors per month, and its all-Ultimate-features condition applies only in months with under 20 visits.
• Con: Paid plans are priced per location, so organizations with several sites face a location-based cost structure.
• Con: Ultimate requires a quote, and 24/7 priority support is an add-on rather than part of its stated support package.

Alternatives

Visitor Management Software is the broader category to compare if Lobbytrack's per-location pricing or Starter cap does not fit.

• LogBook360 is worth considering for a free allowance of up to 150 visitor check-ins per month; its paid plans have custom pricing.
• KyberAccess may suit a single location seeking a free plan with up to 50 visitors per month, basic check-in, badge printing, QR check-in, and email notifications.
• Envoy Visitors offers a free Basic plan for up to 50 employees and 100 entries per month; choose it if that stated allowance is a closer match.
• Envoy Desks is a different fit for organizations seeking desk, room, and parking reservations rather than a free visitor-management plan.
• iLobby (now FacilityOS VisitorOS) is a paid option with a Corporate plan starting at $225 a month and an included MDM-enrolled iPad.
• OHello! charges $99 a month for the first office, with additional offices at $39 a month, and includes all features.
• Sign In App is another paid alternative with a free trial.
• VisitorOS is a paid Corporate option starting at $225 a month with an included MDM-enrolled iPad.

Verdict

Choose Lobbytrack if your workplace needs more than a sign-in log—particularly screening, customizable badges, staff notifications, and evacuation tracking. The free Starter plan can cover modest visitor volumes, while Basic and Professional remove the visitor cap without a contract. Look elsewhere if per-location costs are a poor fit or if you need a firm Ultimate price before requesting a quote.