iLobby (now FacilityOS VisitorOS)
VisitorOS, formerly iLobby, digitizes the visitor process from invitation through audit trail.
What iLobby (now FacilityOS VisitorOS) is
VisitorOS, formerly iLobby, digitizes the visitor process from invitation through audit trail. It supports digital sign-in, visitor photos, ID scanning, printed badges, host alerts, and pre-registration. The system stores access decisions, check-ins, check-outs, and signed documents as searchable, exportable records. It can screen visitors against configured watchlists and alert security when it finds a match. Access controls and retention policies govern visitor data, with automatic purging available under configured rules. Host notifications can be sent by email, SMS, Microsoft Teams, or Slack. Listed integrations include Microsoft Entra ID and Okta for single sign-on and address-book sync, and Genetec for visitor credentials and emergency mustering. API access is an add-on for event management and retrieving visitor data. Enhanced costs $299 a month and adds touchless sign-in, an Outlook events plugin, SMS sign-out reminders, and badge printing. VisitorOS is available on Android, iOS, web, and through an API.
Good
- Records access decisions, check-ins, check-outs, and signed documents.
- Screens visitors against configured watchlists.
- Supports host notifications through email, SMS, Teams, or Slack.
- Corporate includes unlimited users, visitors, and sign-ins.
- Visitor records can be exported.
Watch out
- There is no free plan.
- API access is an add-on.
- Some Corporate functions are optional add-ons.
Who it suits
VisitorOS suits security, EHS and compliance, facilities and operations, IT, and front-desk teams managing visitor access and records. Its integrations and notification options can support organizations using the listed identity and messaging services.
Verdict
VisitorOS combines visitor sign-in, screening, notifications, and searchable records. The Corporate plan starts at $225 a month, while API access and some functions are add-ons.
Plans and prices
From iLobby (now FacilityOS VisitorOS)'s own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| EmergencyOS Basic | Free | Unlimited users and employees · unlimited drills and evacuations · email emergency notifications · past-event logging · Included with VisitorOS |
| Corporate | $225 a month | 10.9" MDM-enrolled iPad included · unlimited users, visitors, and sign-ins · badge printing, pre-registration, and visitor screening are optional add-ons · Starting at $225/month |
| VisitorOS Corporate | $225 a month | 10.9-inch MDM-enrolled iPad · unlimited users, visitors and sign-ins · mobile app · Active Directory · SSO · CSV/XLS exports · optional badge printing, pre-registration, watchlists, screening and API · Starting at $225/month |
| EmergencyOS Corporate | $275 a month | Everything in Basic · mass email/SMS notifications · SMS emergency notifications · unlimited emergency profiles · digital mustering lists and points · Starting at $275/month |
| VisitorOS Enhanced | $299 a month | Everything in Corporate · touchless sign-in · advanced pre-registration · Outlook events plugin · SMS sign-out reminders · badge printing and templates · Starting at $299/month |
| Enhanced | $299 a month | Everything in Corporate · adds touchless sign-in, pre-registration, Outlook events plugin, SMS sign-out reminders, and badge printing · Starting at $299/month |
| VisitorOS Enterprise | Priced on request | Everything in Enhanced · employee sign-in pass · global address-book messaging · visitor approval · watchlists · visitor screening · optional multi-tenant · Speak with an Expert |
| Enterprise | Priced on request | Everything in Enhanced · employee sign-in pass, global address-book messaging, visitor approval, watchlists, and visitor screening · Speak with an Expert |
The facts
Each one read from iLobby (now FacilityOS VisitorOS)'s own pages, with the date it was checked.
What it does
- API
- VisitorOS API access is a paid add-on for creating and managing events and retrieving visitor data.checked 15 Oct 2026
- API documentation depth
- The public Help Center contains operational articles but the reviewed public pages do not expose API reference, SDK downloads or self-hosting instructions.checked 15 Oct 2026
- Check-in
- The system supports digital sign-in, visitor photos, ID scanning, printed badges, host alerts, and pre-registration.checked 3 Oct 2026
- Compliance records
- VisitorOS captures access decisions, check-ins, check-outs, and signed documents in searchable, exportable records.checked 3 Oct 2026
- Deployment
- The vendor supplies pre-configured, deployment-ready kiosk hardware and software with ongoing repairs, support and training.checked 15 Oct 2026
- Digital sign-in
- VisitorOS supports digital kiosk sign-in, visitor photos, ID scanning, printed badges, host alerts and pre-registration.checked 15 Oct 2026
- Emergency management
- EmergencyOS provides unlimited drills, evacuation notifications, mustering lists and emergency history logging.checked 15 Oct 2026
- Funding
- VentureBeat reports a $100 million investment from Insight Partners announced on January 5, 2021.checked 15 Oct 2026
- ID validation
- An add-on combines ID scanning with AI document validation to check whether identification is authentic and current.checked 15 Oct 2026
- Integrations
- The integration directory describes an open architecture and connections spanning identity, calendars, messaging, ERP, logistics and access-control systems.checked 15 Oct 2026
- Intended users
- The maker identifies security, EHS and compliance, facilities and operations, IT, and front-desk teams as groups that benefit from VisitorOS.checked 3 Oct 2026
- Limit: connectivity
- G2 reviewers report connectivity problems, including occasional offline operation and dependence on stable internet.checked 15 Oct 2026
- Limit: feature and customization gaps
- G2 reviewers mention limited features, limited customization and difficulty finding or changing some settings.checked 15 Oct 2026
- Limit: interface glitches
- GetApp reviewers report minor interface glitches, while Capterra reviewers describe group-upload workflows as requiring too many steps.checked 15 Oct 2026
- Limit: pricing
- G2 groups expensive pricing among recurring cons, and the paid entry tier starts at $225 per month with no free plan.checked 15 Oct 2026
- Messaging integrations
- VisitorOS can notify hosts through email, SMS, Microsoft Teams, or Slack.checked 3 Oct 2026
- Named integrations
- Published integrations include Oracle, PeopleSoft, SAP, Workday, ServiceNow, Microsoft Outlook, Slack and Microsoft Teams.checked 15 Oct 2026
The company
- Company headquarters
- Crunchbase lists the headquarters in Toronto, Ontario, Canada.checked 15 Oct 2026
- Company history
- FacilityOS says its CEO spun the original iLobby solution out as a visitor-management platform and that the 2024 rebrand reflected the company's expanded scope.checked 3 Oct 2026
- Company legal name
- Crunchbase identifies the legal name as iLobby Corp.checked 15 Oct 2026
- Founded
- VentureBeat reports that iLobby was founded in Toronto in 2013.checked 15 Oct 2026
- Headquarters
- North York, Ontario, Canadachecked 28 Sep 2026
- Headquarters and founding
- The About Us page lists offices in Annapolis, North York, and Stockholm and says the iLobby project began in 2014; it does not identify a headquarters or give a formal founding date.checked 3 Oct 2026
Where it runs
- Platform relationship
- VisitorOS shares data across FacilityOS modules, including ContractorOS, EmergencyOS, SecurityOS, and LogisticsOS.checked 3 Oct 2026
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