Eloquant
Eloquant is a cloud Customer Experience platform that combines contact centre services with Voice of the Customer tools.
What Eloquant is
Eloquant is a cloud Customer Experience platform that combines contact centre services with Voice of the Customer tools. It is designed to help companies coordinate and analyse conversations between customers and employees, including automated exchanges. The contact centre brings interactions into one agent interface for omnichannel handling. Voice of the Customer gathers feedback through satisfaction surveys and listening to conversations, with listed AI tools for email sentiment and risk analysis, automatic comment categorisation, and feedback analysis. Advanced Contact Centre includes email, live chat, video, social media, post-interaction surveys, callbots, and chatbots. Standard connectors include Salesforce, Microsoft Dynamics, Zendesk, HubSpot, ServiceNow, and Trustpilot; APIs and custom connectors are also available. Eloquant states its integrated management system is certified to ISO 27001 and ISO 27701, and describes continuity, recovery, and vulnerability patching measures. Contact Centre Basic is €55 per agent per month on annual billing or €60 monthly. Advanced plans are customised, with pricing on request.
Good
- Combines contact centre and customer feedback tools.
- Supports multiple digital contact channels.
- Offers connectors for several CRM and service platforms.
- Basic contact centre starts at €55/month per agent annually.
Watch out
- No free plan is listed.
- Advanced plans have customised pricing.
Who it suits
Eloquant is aimed at companies managing customer contact across channels or collecting and analysing customer feedback. Its listed customer sectors include banking, insurance, transport, retail, energy, and public services.
Verdict
Eloquant covers both agent-facing customer interactions and feedback analysis, with separate Basic and customised Advanced offerings. Organisations should match their channel and survey needs to the relevant plan and billing term.
Plans and prices
From Eloquant's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Contact Centre Basic (Annual) | €55 a month | Omnichannel calls, callbacks, automated outbound calls and SMS · advanced routing · recording · real-time monitoring · from 55€/month/agent |
| Contact Centre Basic (Monthly) | €60 a month | Omnichannel calls, callbacks, automated outbound calls and SMS · advanced routing · recording · real-time monitoring · From €60/month/agent |
| Voice of the Customer Basic (Annual) | €600 a month | Email surveys · questionnaire design · external data · anonymisation · campaign scheduling · satisfaction analysis · integration API · From 600€/month |
| Voice of the Customer Basic (Monthly) | €640 a month | Email surveys · questionnaire design · external data · anonymisation · campaign scheduling · satisfaction analysis · integration API · From €640/month |
| Voice of the Customer Advanced (Annual) | Priced on request | All Basic features · web, SMS and voice surveys · adapted AI · action plan · dissatisfaction handling · review management · Customised |
| Contact Centre Advanced (Monthly) | Priced on request | All Basic features · digital channels · email, live chat, video, social media · surveys · bots · quality monitoring · Customised |
| Contact Centre Advanced (Annual) | Priced on request | All Basic features · digital channels · email, live chat, video, social media · surveys · bots · quality monitoring · Customised |
| Voice of the Customer Advanced (Monthly) | Priced on request | All Basic features · web, SMS and voice surveys · customised AI · action plan · dissatisfaction handling · review management · Customised |
The facts
Each one read from Eloquant's own pages, with the date it was checked.
What it does
- AI features
- The listed AI capabilities include email sentiment and risk analysis, automated verbatim categorisation, and customer feedback analysis.checked 3 Oct 2026
- Channels
- Advanced Contact Centre includes email, live chat, video, social media, post-interaction surveys, callbots and chatbots.checked 3 Oct 2026
- Contact centre
- The contact centre centralises customer interactions in one agent interface and supports omnichannel conversation handling.checked 3 Oct 2026
- Hosting
- Eloquant says its platform uses redundant servers at several sites in France.checked 3 Oct 2026
- Integrations
- Standard connectors include Salesforce, Microsoft Dynamics, Zendesk, HubSpot, ServiceNow and Trustpilot, and Eloquant also offers APIs and custom connectors.checked 3 Oct 2026
- Intended customers
- The company describes customers across sectors including banking, insurance, transport, retail, energy and public services.checked 3 Oct 2026
- Limits
- The Advanced plans are listed as customised, while the Contact Centre Basic price is per agent and Voice of the Customer Basic has a monthly starting price.checked 3 Oct 2026
- Privacy compliance
- Eloquant describes European data protection and security standards, data protection expertise and annual internal and external audits.checked 3 Oct 2026
- Product
- Eloquant provides an AI-based cloud Customer Experience platform with Contact Centre (CCaaS) and Voice of the Customer offerings.checked 3 Oct 2026
- Purpose
- The platform helps companies manage, orchestrate, measure and analyse human and automated conversations between employees and customers.checked 3 Oct 2026
- Sales process
- The website offers a personalised online demo for organisations interested in its products.checked 3 Oct 2026
- Security
- Eloquant states its integrated management system is certified to ISO 27001 and ISO 27701 and describes business continuity, disaster recovery and vulnerability patching measures.checked 3 Oct 2026
- Support
- The Basic plans list 24/7 support, an SLA commitment, a support portal and documentation resources.checked 3 Oct 2026
- Voice of customer
- The VoC offering collects and analyses customer feedback from satisfaction surveys and conversation listening.checked 3 Oct 2026
The company
- Founded
- 2001checked 28 Sep 2026
- Headquarters
- Gières, Francechecked 28 Sep 2026
