Eloquant
- Android app
- Not listed
- Free plan
- No
- Paid plans from
- €55/mo
- Runs on
- api, Web
Summary
Eloquant is a cloud Customer Experience platform that combines contact centre services with Voice of the Customer tools. It is designed to help companies coordinate and analyse conversations between customers and employees, including automated exchanges. The contact centre brings interactions into one agent interface for omnichannel handling. Voice of the Customer gathers feedback through satisfaction surveys and listening to conversations, with listed AI tools for email sentiment and risk analysis, automatic comment categorisation, and feedback analysis. Advanced Contact Centre includes email, live chat, video, social media, post-interaction surveys, callbots, and chatbots. Standard connectors include Salesforce, Microsoft Dynamics, Zendesk, HubSpot, ServiceNow, and Trustpilot; APIs and custom connectors are also available. Eloquant states its integrated management system is certified to ISO 27001 and ISO 27701, and describes continuity, recovery, and vulnerability patching measures. Contact Centre Basic is €55 per agent per month on annual billing or €60 monthly. Voice of the Customer Basic starts at €600 per month annually or €640 monthly. Advanced plans are customised, with pricing on request.
Who it is for
Eloquant is aimed at companies managing customer contact across channels or collecting and analysing customer feedback. Its listed customer sectors include banking, insurance, transport, retail, energy, and public services.
What is good
- Combines contact centre and customer feedback tools.
- Supports multiple digital contact channels.
- Offers connectors for several CRM and service platforms.
- Basic contact centre starts at €55/month per agent annually.
What to know first
- No free plan is listed.
- Advanced plans have customised pricing.
- Voice of the Customer Basic starts at €600/month annually.
Verdict
Eloquant covers both agent-facing customer interactions and feedback analysis, with separate Basic and customised Advanced offerings. Organisations should match their channel and survey needs to the relevant plan and billing term.
Eloquant plans and pricing
All plansCompared on omnichannel contact center software
- Free plan
- Noeloquant.com
- Journey mapping
- Yeseloquant.com
- Feedback channels
- omnichanneleloquant.com
- Text analytics
- Yeseloquant.com
- Closed-loop actions
- Yeseloquant.com
- Experience programs
- multi_experienceeloquant.com
Facts
- Product
- Eloquant provides an AI-based cloud Customer Experience platform with Contact Centre (CCaaS) and Voice of the Customer offerings.eloquant.com · 3 Oct 2026
- Purpose
- The platform helps companies manage, orchestrate, measure and analyse human and automated conversations between employees and customers.eloquant.com · 3 Oct 2026
- Contact centre
- The contact centre centralises customer interactions in one agent interface and supports omnichannel conversation handling.eloquant.com · 3 Oct 2026
- Voice of customer
- The VoC offering collects and analyses customer feedback from satisfaction surveys and conversation listening.eloquant.com · 3 Oct 2026
- AI features
- The listed AI capabilities include email sentiment and risk analysis, automated verbatim categorisation, and customer feedback analysis.eloquant.com · 3 Oct 2026
- Channels
- Advanced Contact Centre includes email, live chat, video, social media, post-interaction surveys, callbots and chatbots.eloquant.com · 3 Oct 2026
- Integrations
- Standard connectors include Salesforce, Microsoft Dynamics, Zendesk, HubSpot, ServiceNow and Trustpilot, and Eloquant also offers APIs and custom connectors.eloquant.com · 3 Oct 2026
- Security
- Eloquant states its integrated management system is certified to ISO 27001 and ISO 27701 and describes business continuity, disaster recovery and vulnerability patching measures.eloquant.com · 3 Oct 2026
- Privacy compliance
- Eloquant describes European data protection and security standards, data protection expertise and annual internal and external audits.eloquant.com · 3 Oct 2026
- Support
- The Basic plans list 24/7 support, an SLA commitment, a support portal and documentation resources.eloquant.com · 3 Oct 2026
- Limits
- The Advanced plans are listed as customised, while the Contact Centre Basic price is per agent and Voice of the Customer Basic has a monthly starting price.eloquant.com · 3 Oct 2026
- Intended customers
- The company describes customers across sectors including banking, insurance, transport, retail, energy and public services.eloquant.com · 3 Oct 2026
- Hosting
- Eloquant says its platform uses redundant servers at several sites in France.eloquant.com · 3 Oct 2026
- Sales process
- The website offers a personalised online demo for organisations interested in its products.eloquant.com · 3 Oct 2026
Company
- Founded
- 2001eloquant.com · 28 Sept 2026
- Headquarters
- Gières, Franceeloquant.com · 28 Sept 2026
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Sources
- eloquant.com/en/who-we-are/· checked 3 Oct 2026
- eloquant.com/en/· checked 3 Oct 2026
- eloquant.com/en/rates/· checked 3 Oct 2026
- eloquant.com/en/connector/· checked 3 Oct 2026
- eloquant.com/en/our-quality-and-security-commitments· checked 3 Oct 2026
- eloquant.com/en/contact/· checked 3 Oct 2026