Alida
6.9#3 in customer experience management softwareAndroidiOSWebAPI
VisitAlida vs Eloquant
What both publish
| Fact | Alida | Eloquant |
|---|---|---|
| Headquarters | LinkedIn lists Alida as headquartered in Toronto, Ontario, Canada. | Gières, France |
| Hosting | Alida says its products run on AWS and that customer accounts, communities, and associated data are logically segregated in its multi-tenant platform. | Eloquant says its platform uses redundant servers at several sites in France. |
| Integrations | The integrations catalog covers CRM, research, ITSM, HRIS, ecommerce, SSO, analytics, incentives, social, collaboration and storage systems, including Salesforce, Adobe, SAP, Tableau, Zendesk, Okta and HubSpot. | Standard connectors include Salesforce, Microsoft Dynamics, Zendesk, HubSpot, ServiceNow and Trustpilot, and Eloquant also offers APIs and custom connectors. |
| Support | Technical support is offered Monday through Friday, generally 8 a.m. to 6 p.m. local time, through tickets or support email. | The Basic plans list 24/7 support, an SLA commitment, a support portal and documentation resources. |
Alida plans
- Alida Enterprise Edition—
- Alida platform subscriptionPriced on request
- Alida subscriptionPriced on request
Eloquant plans
- Contact Centre Basic (Annual)€55 a month
- Contact Centre Basic (Monthly)€60 a month
- Voice of the Customer Basic (Annual)€600 a month
- Voice of the Customer Basic (Monthly)€640 a month
- Voice of the Customer Advanced (Annual)Priced on request
- Contact Centre Advanced (Monthly)Priced on request
Pick Alida if…
Alida is aimed at UX and product teams, researchers and research operations teams seeking customer feedback to inform product development, customer understanding or research governance. It supports mobile, web and API access.
Pick Eloquant if…
Eloquant is aimed at companies managing customer contact across channels or collecting and analysing customer feedback. Its listed customer sectors include banking, insurance, transport, retail, energy, and public services.