Creatio CRM

A tier on CRM SoftwareScore 8.3 · #18 of 242

Android app: Yes
Free plan: Trial only
Runs on: Android, api, iOS, self-hosted, Web

creatio.com

Summary

Creatio CRM is an AI CRM and workflow platform for marketing, sales, and service. It combines AI coding agents with no-code visual designers for building applications, and includes prebuilt agents plus tools for creating agents for CRM workflows. Sales capabilities cover lead and opportunity management, forecasting, guided selling, and order and contract management. Marketing features include segmentation, campaign and email management, omnichannel marketing, and events. Service tools include case management, AI-assisted self-service, omnichannel communications, knowledge management, and field service. Its open API supports integrations, with documented connections for Google mail, calendar, and contacts, Microsoft 365, and telephony services. The Marketplace offers apps, connectors, and AI agents, including connectors for Zapier, Zoom, and Microsoft Power BI. Creatio describes encrypted data, customer-specific databases, SAML 2.0 single sign-on, permissions, and audit logs. A 14-day trial is listed, but there is no free plan. New customers have a minimum purchase of $8,300 per year and a standard three-year contract; listed prices include $15.00 USD per month for Sales and $55.00 USD per month for the Enterprise platform.

Who it is for

Creatio CRM suits organizations seeking one platform for marketing, sales, and service workflows, with no-code application building and AI agents. New customers should account for the stated minimum purchase and three-year standard contract.

What is good

Covers marketing, sales, and service workflows.
Includes no-code designers and AI agents.
Marketplace lists apps and connectors.
14-day trial is listed.
Mobile app is available.

What to know first

No free plan is listed.
New customers have an $8,300 annual minimum purchase.
Standard contract term is three years.
Listed platform prices are per user per month.

Verdict

Creatio combines CRM functions across sales, marketing, and service with no-code tools and AI agents. The minimum purchase and standard contract term are important constraints for prospective new customers.

Creatio CRM plans and pricing

All plans

Growth Not published Creatio Business & AI Studio · AI-native automation creatio.com · 20 Sept 2026

Enterprise Not published Creatio Business & AI Studio · Enterprise-scale automation creatio.com · 20 Sept 2026

Unlimited Not published Full platform · All CRM products · Unlimited users, AI agents, workflows, applications, and scale creatio.com · 20 Sept 2026

Creatio Sales Not published Sales automation · Lead and opportunity workflows · Forecasting · Contract and document management creatio.com · 20 Sept 2026

Creatio Marketing Not published Marketing automation · Segmentation · Omnichannel campaigns · Lead-cycle orchestration creatio.com · 20 Sept 2026

Creatio Service Not published Case management · Omnichannel communications · SLA and queue management · Knowledge management creatio.com · 20 Sept 2026

Compared on CRM software

Free plan: Nocreatio.com
Free trial: Yescreatio.com
Marketing automation: Yescreatio.com
AI features: Yescreatio.com
Mobile app: Yescreatio.com

Facts

Product: Creatio describes its CRM as an AI CRM and workflow platform for marketing, sales, and service.creatio.com · 3 Oct 2026
No-code: The platform combines AI coding agents with no-code visual designers for building applications.creatio.com · 3 Oct 2026
Sales: Sales features include lead and opportunity management, forecasting, guided selling, and order and contract management.creatio.com · 3 Oct 2026
Marketing: Marketing features include segmentation, campaign management, omnichannel marketing, email marketing, and event management.creatio.com · 3 Oct 2026
Service: Service features include case management, AI-assisted self-service, omnichannel communications, knowledge management, and field service.creatio.com · 3 Oct 2026
AI agents: The CRM offers prebuilt agents and no-code tools to create agents for CRM workflows.creatio.com · 3 Oct 2026
Integrations: Creatio's open API supports integrations, and documented out-of-the-box integrations include Google mail, calendar and contacts, Microsoft 365, and telephony services.academy.creatio.com · 3 Oct 2026
Marketplace: Creatio Marketplace offers apps, connectors, and AI agents, including connectors for Zapier, Zoom, and Microsoft Power BI.marketplace.creatio.com · 3 Oct 2026
Security: Creatio says its data processing centers comply with GDPR, ISO 27001, HIPAA, SOC 1, and SOC 2 standards.creatio.com · 3 Oct 2026
Security controls: Creatio describes customer-specific databases, encrypted data, SAML 2.0 single sign-on, configurable permissions, and audit logs.creatio.com · 3 Oct 2026
Deployment: Creatio Marketplace materials describe both cloud and on-site deployment options.marketplace.creatio.com · 3 Oct 2026
Mobile: The pricing page describes a mobile-only user type that accesses Creatio through the mobile application and has no access to the web interface or API.creatio.com · 3 Oct 2026
Support: The pricing page lists AI Support as free, Business Support at 10% of the subscription, and Premium Support at 20% of the subscription.creatio.com · 3 Oct 2026
Minimum purchase: Creatio states that new customers have a minimum purchase of $8,300 per year and a standard contract term of three years.creatio.com · 3 Oct 2026