17.7
Intercom is a customer messaging and support platform for businesses serving customers through a website, app, or product experience.
AndroidiOSWeb
Alternatives to Bird Inbox Analytics
27.6
AndroidiOSWeb
37.5
GoTo Contact Center is a paid contact center service for inbound and outbound calling, with omnichannel digital channels.
AndroidiOSWeb
- 4
Freshdesk
Freshdesk is customer service software for organizing support requests and conversations across email, web forms, chat, social networks, and messaging channels.
Free planAPI7.4From $19 a month - 5
Zoho Analytics
Zoho Analytics is a business intelligence platform for connecting data, creating visualizations, and sharing reports and dashboards.
Free planSelf-hosted7.3Free plan - 6
Five9 Interaction Analytics
Five9 Interaction Analytics analyzes recorded customer conversations to help contact centers understand customer experience and agent performance.
WebAPI6.9From $119 a month - 7
Chatdrill
Free planWeb6.6From $35 a month - 8
NICE CXone
NICE CXone is web-based software for handling customer conversations across voice and digital channels.
Web6.2From $110 a month - 9
Sympoq
Free planAPI6.2From €49 a month - 10
Sprinklr Service
Sprinklr Service is a paid enterprise contact-center platform that unifies customer service across more than 30 voice, social, and digital channels.
WebAPI6.1 - 116.1From $25,000 a year
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Level AI Contact Center Analytics
Level AI Contact Center Analytics analyzes calls, chats, and emails to help teams understand agent and team performance, quality scores, customer…
WebAPI6.0 - 13
ASAPP Interaction Intelligence
ASAPP Interaction Intelligence creates a customer record that brings together intent, conversation, and context over time.
5.7 - 14
CallMiner Eureka
WebAPI5.7 - 155.7From $25 a month
- 16
Squaretalk Contact Center Analytics
Squaretalk Contact Center Analytics is Windows software for monitoring and analyzing contact center activity.
Windows5.7From $25 a month - 17
Observe.AI Conversation Intelligence
Observe.AI Conversation Intelligence is an agentic AI platform for enterprise customer experience teams.
Web5.6 - 18
Verint Interaction Analytics
Verint Interaction Analytics analyzes customer interactions to identify sentiment, agent behavior, topics, and operational trends.
5.5 - 195.5From $19 a month
- 205.0
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Querri
Web4.7 - 234.7
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