GLPI
9.1#1 in it asset management softwareFrom €19 a monthAndroidiOSWebAPI
VisitGLPI vs OTRS
What both publish
| Fact | GLPI | OTRS |
|---|---|---|
| API | GLPI provides a legacy REST API, a newer high-level API with OAuth2 grants, Swagger documentation and a GraphQL wrapper. | OTRS documents a REST API for incoming REST calls, and web services must be configured for each system. |
| Purpose | GLPI is an IT management platform with helpdesk, asset inventory, and service management features. | OTRS is help desk and IT service management software for customer service, IT service management, and corporate security. |
GLPI plans
- Public Cloud€19 a month
- Private Cloud€21 a month
- Custom—
- GLPI Network Basic€100 a month
- Self-hosted Basic€100 a month
- Self-hosted Standard€300 a month
OTRS plans
- OTRS service packagesPriced on request
Pick GLPI if…
GLPI suits organizations that need ticket handling, IT asset records, and service workflows. Cloud and on-premise options address different deployment needs, including teams with specific security or customization requirements and IT staff.
Pick OTRS if…
It suits customer service, IT service management, and corporate security teams that need ticket queues, a customer portal, and automation. Linux deployment is required for installation.