Freshdesk
8.2#10 in help desk softwareFrom $19 a monthFree planAPI
VisitFreshdesk vs Salesforce Service Cloud
Salesforce Service Cloud
5.7#15 in support analyticsFrom $25 a monthAPI
VisitWhat both publish
| Fact | Freshdesk | Salesforce Service Cloud |
|---|---|---|
| API access | Yes | Yes |
| Customer portal | Plans include a customer portal and knowledge base. | Yes |
| Free plan | No | No |
| Help center | Yes | Yes |
| Shared inbox | Plans include a shared inbox for support-team collaboration. | Yes |
| SLA management | Pro and Enterprise include multiple SLA policies. | Yes |
| Ticket automation | Automations support repetitive tasks, follow-ups, and escalations. | Yes |
Freshdesk plans
- Free programFree
- Growth$19 a month
- Pro$55 a month
- Enterprise$89 a month
Salesforce Service Cloud plans
- Starter Suite$25 a month
- Pro Suite$100 a month
- Enterprise—
- EnterprisePriced on request
- UnlimitedPriced on request
- Unlimited—
Pick Freshdesk if…
Freshdesk suits support teams that need a shared place to handle customer conversations across multiple channels. It may also fit teams that need multilingual support, automation, and controls over agent access.
Pick Salesforce Service Cloud if…
You want what its maker publishes above — check its page for the details.