Alemba Service Manager
6.8#8 in sla managementAndroidiOSWebAPI
VisitAlemba Service Manager vs Vivantio
What both publish
| Fact | Alemba Service Manager | Vivantio |
|---|---|---|
| AI | ASM provides ticket insights and summaries, AI-drafted emails requiring analyst review, and a conversational assistant that is currently in preview. | Vivantio AI is organized into Assist for customers, Enrich for agents and Optimize for managers. |
| Deployment | Alemba Service Manager is available as a cloud service or on-premises deployment. | Vivantio offers a SaaS platform and can deliver an on-premise deployment when regulatory requirements require it. |
| Founded | 2007 | 2003 |
| Headquarters | Edinburgh, United Kingdom | Boston, Massachusetts, United States; product and engineering in Bristol, United Kingdom |
| Integrations | The integration platform includes connectors such as Microsoft SCOM and SolarWinds and can synchronize third-party discovery data into the Alemba CMDB. | Vivantio advertises more than 600 built-in integrations and can connect to tools that expose APIs or webhooks through FLEXBridge. |
Alemba Service Manager plans
- Alemba Service ManagerPriced on request
Vivantio plans
- Vivantio$49 a month
- End usersFree
- Vivantio Platform$4,999 a month
Pick Alemba Service Manager if…
ASM suits large and mid-sized organizations, especially public-sector and regulated organizations, that need governed service operations across IT and other departments. It is a fit for teams that want configurable workflows and a license-free end-user portal, with a choice of cloud or on-premises deployment.
Pick Vivantio if…
It suits service teams across IT and non-IT departments that need ticket workflows, a self-service portal, or asset tracking. Organizations with regulatory deployment needs can consider its stated on-premise option.