18.2
Embrace is a real user monitoring platform for mobile apps and websites, connecting technical performance data with user sessions.
Free planAndroidiOSWeb
Best Customer Service Bug Reporting Software in 2026
Customer service bug reporting software helps teams capture crashes, defects and customer reports, then pass useful details to developers. Tools may combine reports with logs, screenshots or performance data. Start by checking Android support if you handle reports from Xiaomi, Redmi or POCO phones. Compare browser access and the listed Windows, iOS, API or extension options, then review plans and trial terms.
27.8
BugSnag monitors mobile and web apps to help development teams find errors, resolve them, and deploy stable releases.
Free planAndroidiOSWeb
37.6
Airbrake monitors application errors and performance, continuously watching an application stack and sending real-time alerts.
Free planAndroidiOSWeb
- 4
Bugsee
Bugsee captures app activity and diagnostic details to help developers investigate crashes and other bugs.
Free planAndroidiOSWeb7.3Free plan - 5
Raygun Application Performance Monitoring
Raygun Application Performance Monitoring (APM) monitors server-side performance and provides trend, real-time performance, and user-experience data.
AndroidiOSWebLinux7.2From $120 a month - 6
Rollbar
Rollbar is a code-first observability platform connecting error monitoring, session replays, and release information.
Free planAndroidiOSWebAPI7.0Free plan - 7
BugHerd
WebAPIExtension6.7From $50 a month - 8
Marker.io
WebExtension6.6From $39 a month - 9
Sentry Continuous Profiling
Sentry Continuous Profiling helps teams locate backend performance bottlenecks down to functions and lines of code, with a focus on Node.js and Python.
AndroidiOSWebAPI6.5 - 10
6.0Free plan - 11
Luciq
Luciq is a cloud-based agentic mobile observability platform for Android, iOS, and API teams.
AndroidiOSAPI6.0 - 125.7From $14 a month
- 135.1Free plan
Choosing well
Check Android access first
If customers report problems from Android phones, confirm that the tool offers an Android app or a web workflow that works for your support team. The category includes Android and web options, but support can differ by product.
Also check whether an API or browser extension fits the way your team collects reports.
Compare free plans and trials
A free plan is available from tools in this category, while other products use paid pricing or pricing on request. Check what the free plan includes before moving support work into it.
Trial periods vary, including 14-day, 15-day and 30-day offers. Note whether a trial or free plan requires a paid upgrade for continued use.
Match your team’s platforms
The listed software can run across Android, web, iOS, Windows, APIs and extensions. Pick the combination that matches where agents, developers and customers work.
If your team needs phone-based intake, put Android or iOS access ahead of desktop features. For integrations, verify the API or extension details for the product you choose.
Review ongoing cost
Paid starting prices in this category range from $9 per month to $80 per month on annual plans, while one product lists pricing on request. Other pricing notes use per-month or usage-based figures.
Read the billing period and trial terms together. A free plan can provide a starting point, but paid tiers may be needed as your support process expands.
Questions people ask
Is there Android bug reporting software here?
Android is one of the platforms represented in this category. Check the individual product page to confirm its Android app or mobile workflow before choosing.
Can I start with a free plan?
Yes. Products in this category offer free plans, including free and freemium pricing models. Check the plan limits and upgrade terms for the tool you are considering.
Do these tools offer free trials?
Several pricing notes include trials lasting 14, 15 or 30 days. Trial availability and duration differ, so read the product’s current pricing details.
Which platforms are covered?
The category includes software for Android, web, iOS, Windows, APIs and browser extensions. Confirm the exact platform support for a product before adopting it.
Are paid prices listed?
Pricing notes include annual starting prices from $9 to $80 per month, a usage price from $0.80, and pricing on request. Check the product page for current terms.