BugHerd
The facts below are what the maker publishes about BugHerd, checked and dated. Our editors have not written about it yet.
Plans and prices
From BugHerd's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Standard | $50 a month | 5 members · unlimited client users · unlimited projects · 10 GB storage · $50/mo monthly; $42/mo yearly |
| Studio | $80 a month | 10 members · unlimited client users · unlimited projects · 25 GB storage · $80/mo monthly; $67/mo yearly |
| Premium | $150 a month | 25 members · unlimited client users · unlimited projects · 50 GB storage · $150/mo monthly; $125/mo yearly |
| Custom | Priced on request | Custom member limit · unlimited client users · unlimited projects · unlimited storage · Let's talk |
The facts
Each one read from BugHerd's own pages, with the date it was checked.
What it does
- AI handling
- The security page says optional AI features are off by default and send only task titles and descriptions to the AI provider.checked 8 Oct 2026
- Automatic context
- BugHerd captures screenshots and technical details such as browser, operating system, and screen resolution with feedback.checked 8 Oct 2026
- Client access
- Clients can leave feedback without creating an account or logging in.checked 8 Oct 2026
- Extension and embed
- BugHerd can be used through a browser extension or by installing JavaScript code on a website.checked 8 Oct 2026
- Feedback formats
- The pricing page lists feedback on websites, Figma designs, PDFs, images, and video.checked 8 Oct 2026
- Hosting and location
- BugHerd says it runs on Salesforce Heroku hosted on AWS in the us-east-1 region, with screenshots and attachments stored in S3 in the same region.checked 8 Oct 2026
- Integrations
- The site lists integrations including Trello, Slack, GitHub, Jira, Asana, ClickUp, and Zapier.checked 8 Oct 2026
- Privacy and retention
- BugHerd says account data is retained for the life of the account and deleted items are permanently removed from production within 14 days.checked 8 Oct 2026
- Security
- The security page says connections use TLS 1.2 or higher and production data at rest is encrypted with AES-256.checked 8 Oct 2026
- Support and enterprise
- The Custom plan lists a dedicated success manager, onboarding and training support, and secure single sign-on.checked 8 Oct 2026
- Task board
- Feedback is organized as trackable tasks on a Kanban-style task board.checked 8 Oct 2026
- Text edits
- Clients can highlight text and suggest replacements, which BugHerd pins and captures as tasks.checked 8 Oct 2026
- Website feedback
- Clients can point, click, and comment on a live website, with feedback pinned to page elements and converted into tasks.checked 8 Oct 2026
The company
- Company history
- BugHerd says it was co-founded in 2010 and officially launched to the SaaS market in 2011.checked 8 Oct 2026
- Founded
- 2011checked 28 Sep 2026
- Headquarters
- Melbourne, Australiachecked 28 Sep 2026
Money
- Free plan
- Nochecked 20 Sep 2026
Alternatives to BugHerd
- 1
Awesome Screenshot
Free planiOSWebExtensionmacOS8.3From $5 a month - 2
Monosnap
Free planWebExtensionLinuxmacOS8.1From $2.50 a month - 3
Usersnap
AndroidiOSWebAPI7.9From €49 a month - 4
Greenshot
Free planWindows7.8$1.99 one-time - 5
ShareX
Free planOpen sourceWindows7.6Free plan - 6
Markup Hero
Free planExtensionmacOSWindows7.6From $3 a month