Zendesk Contact Center

What Zendesk Contact Center is

Zendesk Contact Center is a paid product for managing customer conversations across voice and digital channels. Supported channels include social, web, mobile, voice and email, with an omnichannel scope for digital interactions. Calling features include inbound calling, an outbound dialer and an IVR builder. The Contact Center plan includes a unified agent workspace, native inbound and outbound calling, reporting dashboards and one Minutes Block. It costs $83/user/mo (annual), and any Zendesk Suite plan is required. The plan details also list $83 a month billed yearly. A separate Minutes Block costs $33 a month billed yearly and provides 1,000 Contact Center Minutes; additional blocks can be purchased per user. Other listed capabilities include workforce management, workflow actions, human handoff, multilingual support and API access. Customer service features include SLA management, a help center, ticket automation and a customer portal. Reports are interactive, can be scheduled for delivery, and are available on the web or for download. Zendesk is headquartered in San Francisco, California, and was founded in 2007.