Amazon Connect
7.9#1 in capacity planning softwareAndroidiOSWebAPI
VisitAmazon Connect vs Zendesk Contact Center
Zendesk Contact Center
6.5#66 in call center softwareFrom $33 a monthWeb
VisitWhat both publish
| Fact | Amazon Connect | Zendesk Contact Center |
|---|---|---|
| Digital channel scope | omnichannel | omnichannel |
| Founded | 2017 | 2007 |
| Free plan | No | No |
| Headquarters | Seattle, Washington | San Francisco, California |
| Inbound calling | Yes | Yes |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Workforce management | Yes | Yes |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
Zendesk Contact Center plans
- Contact Center$83 a month
- Minutes Block$33 a month
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick Zendesk Contact Center if…
Zendesk Contact Center may suit teams handling customer interactions across voice and digital channels. It requires a Zendesk Suite plan, and additional minutes can be purchased in per-user blocks.