VICIdial
8.8#2 in call center softwareFree planFree planAndroidiOSWebAPI
VisitVICIdial vs Zendesk Contact Center
Zendesk Contact Center
6.5#66 in call center softwareFrom $33 a monthWeb
VisitWhat both publish
| Fact | VICIdial | Zendesk Contact Center |
|---|---|---|
| Digital channel scope | voice_plus_digital | omnichannel |
| Free plan | Yes | No |
| Headquarters | St. Petersburg, Florida, United States | San Francisco, California |
| Inbound calling | Yes | Yes |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Zendesk Contact Center plans
- Contact Center$83 a month
- Minutes Block$33 a month
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.
Pick Zendesk Contact Center if…
Zendesk Contact Center may suit teams handling customer interactions across voice and digital channels. It requires a Zendesk Suite plan, and additional minutes can be purchased in per-user blocks.