Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
VisitGenesys Cloud CX vs Zendesk Contact Center
Zendesk Contact Center
6.5#66 in call center softwareFrom $33 a monthWeb
VisitWhat both publish
| Fact | Genesys Cloud CX | Zendesk Contact Center |
|---|---|---|
| Founded | Gartner lists Genesys as founded in 1990. | 2007 |
| Free plan | No | No |
| Headquarters | Menlo Park, California, United States | San Francisco, California |
| Paid from | 75 | 83 |
Genesys Cloud CX plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
Zendesk Contact Center plans
- Contact Center$83 a month
- Minutes Block$33 a month
Pick Genesys Cloud CX if…
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.
Pick Zendesk Contact Center if…
Zendesk Contact Center may suit teams handling customer interactions across voice and digital channels. It requires a Zendesk Suite plan, and additional minutes can be purchased in per-user blocks.