Genesys Cloud CX vs Zendesk Contact Center
| Genesys Cloud CX | Zendesk Contact Center | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | $75/mo | $33/mo |
| Open source | No | No |
| Platforms | Web, Windows, macOS, iOS, Android | Web |
| Free plan | No | No |
| Paid from | $75/user/mo | $83/user/mo |
| Inbound calling | Yes | Yes |
| Outbound dialer | Yes | Yes |
| IVR builder | Yes | Yes |
| Workforce management | Yes | Yes |
| Digital channel scope | — | omnichannel |
Both are listed in Best Call Center Software, Best Social Media Customer Service Software, Best AI Customer Service Software. On Everything Xiaomi, Genesys Cloud CX scores higher on our published basis.