Agentforce Contact Center
7.8#2 in customer service qa softwareFrom $50 a monthAndroidiOSWebAPI
VisitAgentforce Contact Center vs Zendesk Contact Center
Zendesk Contact Center
6.5#66 in call center softwareFrom $33 a monthWeb
VisitWhat both publish
| Fact | Agentforce Contact Center | Zendesk Contact Center |
|---|---|---|
| Founded | 1999 | 2007 |
| Free plan | No | No |
| Headquarters | San Francisco, California, United States | San Francisco, California |
| Paid from | 75 | 83 |
Agentforce Contact Center plans
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
Zendesk Contact Center plans
- Contact Center$83 a month
- Minutes Block$33 a month
Pick Agentforce Contact Center if…
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
Pick Zendesk Contact Center if…
Zendesk Contact Center may suit teams handling customer interactions across voice and digital channels. It requires a Zendesk Suite plan, and additional minutes can be purchased in per-user blocks.