WalkMe

C tier on Digital Adoption PlatformsScore 6.5 · #6 of 29

Android app: Yes
Free plan: No
Runs on: Android, api, Browser extension, iOS, Mac, self-hosted, Web, Windows

walkme.com

Summary

WalkMe is a digital adoption platform that provides visibility into software use and delivers guidance and automation across applications and workflows. It offers step-by-step in-app guidance, onboarding tours, tooltips, notifications, and workflow automation. Its analytics cover application and content engagement, flows, behavioral segments, tracked events, and reports. WalkMe also lists contextual AI assistance that can be pinned, proactive, or requested on demand, plus AI analytics. The platform connects enterprise applications and data sources; examples include SAP, Salesforce, Workday, Microsoft Dynamics 365, and ServiceNow. Its mobile SDK supports campaigns in native and hybrid iOS and Android applications. Security controls include SSO, MFA, configurable session timeouts, activity logs, censorship controls, proxy support, and end-user ID hashing. WalkMe lists static file self-hosting and US and EU data centers, with regional differences in capabilities. It serves employee functions such as HR, sales, IT, and customer care, and also offers an edition for customer-facing applications and websites. Pricing is on request, with no free plan listed.

Who it is for

WalkMe suits organizations seeking in-app guidance and workflow automation for employees or customers. Its listed examples cover HR, sales, IT, customer care, and customer-facing applications and websites.

What is good

Provides in-app tours, tooltips, and notifications.
Analytics include flow insights and behavioral segments.
Mobile SDK supports native and hybrid iOS and Android apps.
Lists SSO, MFA, and activity logs.

What to know first

Pricing is available on request.
No free plan is listed.
Regional data center capabilities differ.
Some plan details require a quote.

Verdict

WalkMe combines guidance, automation, and analytics for employee and customer-facing software. Request pricing and check regional capabilities against the applications and deployment needs you have.

WalkMe plans and pricing

All plans

WalkMe Digital Adoption Platform (customer) Not published Quote required · behavioral segments: up to 10 per system and 50,000 users per segment walkme.com · 29 Sept 2026

WalkMe Digital Adoption Platform (employee) Not published Quote required · behavioral segments: up to 10 per system and 50,000 users per segment · SAP GUI support: Windows v7.70 and higher walkme.com · 29 Sept 2026

Compared on digital adoption platforms

Free plan: Nowalkme.com
Product tours: Yeswalkme.com
Walkthroughs: Yeswalkme.com
Onboarding checklists: Yeswalkme.com
No-code builder: Yeswalkme.com
Mobile app support: Yeswalkme.com
Localization: Yeswalkme.com
A/B testing: Yeswalkme.com

Facts

Purpose: WalkMe says its platform provides visibility into software use and tools to deliver guidance and automations across applications and workflows.walkme.com · 29 Sept 2026
Guidance: The platform offers step-by-step in-app guidance, onboarding tours, tooltips, notifications, and workflow automation.walkme.com · 29 Sept 2026
Analytics: Its analytics include application and content engagement insights, flow analytics, behavioral segments, tracked events, and reports.walkme.com · 29 Sept 2026
AI assistance: WalkMe lists pinned, proactive, and on-demand contextual AI assistance, plus AI analytics.walkme.com · 29 Sept 2026
Integrations: WalkMe says it can connect enterprise applications and data sources, and its pricing page names AWS, AzureBlob, and GoogleCloud among cloud provider connections.walkme.com · 29 Sept 2026
Supported application examples: WalkMe presents solutions for SAP, Salesforce, Workday, Microsoft Dynamics 365, and ServiceNow.walkme.com · 29 Sept 2026
Security controls: Listed controls include SSO, MFA, configurable session timeouts, activity logs, censorship controls, proxy support, and end-user ID hashing.walkme.com · 29 Sept 2026
Compliance: WalkMe’s Trust Center lists ISO/IEC 27001:2022, SOC 2 Type 2, FedRAMP Moderate, GDPR, HIPAA, and other compliance resources.trust.walkme.com · 29 Sept 2026
Hosting and deployment: WalkMe lists static file self-hosting and US and EU data centers, with different features and capabilities by region.walkme.com · 29 Sept 2026
Mobile support: The pricing page says its native SDK supports mobile campaigns in native and hybrid iOS and Android apps.walkme.com · 29 Sept 2026
Support and developer resources: WalkMe links to a Help Center, community, and Developer Hub with API reference and guides.walkme.com · 29 Sept 2026
Target customers: WalkMe describes use across employee functions including HR, sales, IT, and customer care, and also offers a customer-facing applications and websites edition.walkme.com · 29 Sept 2026
Company history: WalkMe says WalkMe Inc. was founded in 2011.walkme.com · 29 Sept 2026