Toonimo
Toonimo is a digital adoption and on-site guidance platform for businesses, using animated guides, virtual assistants, and personalized onboarding to support…
What Toonimo is
Toonimo is a digital adoption and on-site guidance platform for businesses, using animated guides, virtual assistants, and personalized onboarding to support conversions and reduce support costs. Its guidance combines spoken human narration, animated cues, and interactive, stepwise walkthroughs. Teams can create walkthroughs and engagements in a no-code visual editor. Analytics include conversion and completion measures, bounce rates, time on page, click-through rates, and platform-specific details. Toonimo also includes robotic process automation: Shadow Agents can learn recurring workflows and fill forms before progressing to RPA. The platform lists more than 26 integrations, including Salesforce, SAP, Oracle, Workday, Microsoft Dynamics, and ServiceNow. Deployment options include SaaS, a self-hosted rule engine, single-tenant private cloud with bring-your-own-key encryption, and on-premise installations that can operate without external internet. Its Trust Center lists SOC 2 Type II and ISO 27001 assurance and an annual independent penetration test for its commercial program. Pricing is available on request; there is no free plan or free trial. The company was founded in 2013 and is headquartered in New York City.
Good
- No-code editor for walkthrough creation
- Analytics cover conversions and completion
- More than 26 integrations listed
- On-premise installations can operate without external internet
Watch out
- Pricing is available only on request
- No free plan or free trial
Who it suits
Toonimo suits businesses seeking guided onboarding or workflow support for customers and employees. Its deployment options include SaaS, private cloud, self-hosted, and on-premise configurations.
Verdict
Toonimo combines walkthrough authoring, guidance, analytics, and workflow automation, with several deployment choices. Businesses should request pricing and confirm the plan and deployment details that fit their needs.
Plans and prices
From Toonimo's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Enterprise | Priced on request | Custom / contact us · Everything in Professional · RPA & process automation · A/B & split URL testing · Per-user analytics & custom reports · SSO & role-based access control · Multiple environments · Dedicated success manager · Private cloud or on-premise |
| Enterprise Plus | Priced on request | Custom / contact us · Everything in Enterprise · Chat & Voice Bots · Mobile native app support · Desktop application support · Professional services team · Custom integrations via API · SLA & priority support · On-premise configuration |
| Professional | Priced on request | Custom / contact us · Audio-visual walkthroughs · Knowledge base & search · Basic analytics dashboard · Multi-language support · Email support · SaaS deployment |
The facts
Each one read from Toonimo's own pages, with the date it was checked.
What it does
- Analytics
- Analytics include conversion and completion metrics, bounce rates, time on page, click-through rates, and platform-specific details.checked 4 Oct 2026
- Authoring
- A no-code WYSIWYG editor lets teams create personalized walkthroughs and engagements without technical skills.checked 4 Oct 2026
- Automation
- The platform includes robotic process automation, and its Shadow Agents can learn recurring workflows and ghost-fill forms before graduating to RPA.checked 4 Oct 2026
- Deployment
- Deployment options include SaaS, self-hosted rule engine, single-tenant private cloud with bring-your-own-key encryption, and on-premise installations that can operate without external internet.checked 4 Oct 2026
- Guidance
- Its patented audio-visual guidance combines real human voice, animated visual cues, and interactive step-by-step walkthroughs.checked 4 Oct 2026
- Integrations
- Toonimo says it supports 26+ integrations, including Salesforce, SAP, Oracle, Workday, Microsoft Dynamics, and ServiceNow.checked 4 Oct 2026
- Intended users
- Toonimo describes its customers as enterprises and lists use across employee training, customer support, e-commerce, education, financial services, healthcare, government, and other sectors.checked 4 Oct 2026
- Product
- Toonimo is a digital adoption and on-site guidance platform that helps businesses increase conversions and reduce support costs through animated guides, virtual assistants, and personalized onboarding.checked 4 Oct 2026
- Security
- Toonimo's Trust Center lists SOC 2 Type II and ISO 27001 assurance and an annual independent penetration test for its commercial program.checked 4 Oct 2026
- Security status
- The Trust Center describes FedRAMP 20x Class C as a certification path and says its marketplace listing was submitted while some planned security work remains underway.checked 4 Oct 2026
- Support
- All plans include guided onboarding and technical support, while Enterprise Plus adds a professional services team and SLA with priority support.checked 4 Oct 2026
The company
- Company history
- Toonimo says it was founded in 2013 and has offices in New York, Tel Aviv, and Tokyo.checked 4 Oct 2026
- Founded
- 2013checked 28 Sep 2026
- Headquarters
- New York City, United Stateschecked 28 Sep 2026
Money
- Trial
- The pricing FAQ says Toonimo offers a guided proof of concept with sample walkthroughs built for a prospective customer's application rather than describing a free trial.checked 4 Oct 2026
