UrbanGym

UrbanGym is browser-based management software for Indian gyms, studios, chains, and franchises. It is best for operators who want membership administration, collections, attendance, and branch reporting in one system. Its breadth is strongest for growing multi-site businesses, while the lack of live fingerprint-terminal synchronization limits biometric-heavy setups.

Overview

UrbanGym combines member profiles, packages, renewals, check-ins, class attendance, and trainer sessions with payment and dues tracking. Staff can record collections from Razorpay, UPI, cash, and bank transfers, then use invoices and reminders to pursue outstanding balances. That integrated workflow suits gyms that would otherwise maintain separate attendance and billing records.

Owners with several branches get location-level KPI cards, consolidated revenue, and staff scoped to each location. The product is described for businesses running two to 200 locations, but the Scale subscription supports five locations; larger networks require Enterprise.

Key features

Membership, attendance, and billing

Profiles, packages, renewals, check-ins, classes, and trainer sessions cover the routine front-desk workload. Dues tracking and collection records support common Indian payment methods. Razorpay needs owner setup, so payment integration requires configuration rather than immediate activation.

Automation and integrations

Lead capture, sales-pipeline tools, follow-up, retention automation, SMS, and email automation extend UrbanGym beyond record keeping. SMS provider hooks and Google Calendar scheduling sync are marked Beta, so businesses should treat them as less established than the core records. Biometric registration and attendance-source support exist, but production fingerprint-terminal synchronization does not; gyms dependent on terminal-based entry should look elsewhere or discuss Enterprise capabilities.

Security and implementation

Data is encrypted in transit and at rest, OTP authentication avoids stored passwords, and row-level database security plus role-based access controls protect account boundaries. UrbanGym describes its architecture as SOC 2-ready, not SOC 2 certified. Setup is presented as achievable within 48 hours, including member-data import and branch staff or trainer assignment. The service says it does not sell personal data or use it for targeted advertising, while sharing data with service providers for operation and delivery.

Pricing

A 14-day paid-plan trial requires no credit card, and customers can cancel anytime. The Free plan costs ₹0/month for one location, 50 members, two staff accounts, and 100 SMS per month, with community support. It is suitable for a small single-site gym, but the low member, staff, and messaging ceilings make it a starter tier rather than a growth platform.

Pro costs ₹1,499/month or ₹14,990/year. It keeps one location but raises capacity to 500 members, 10 staff accounts, and 1,000 SMS monthly, adding priority support. This is the sensible fit for a busier single branch that has outgrown Free; it does not solve multi-location administration.

Scale costs ₹3,999/month or ₹39,990/year and covers up to five locations, unlimited members, 25 staff accounts, and 5,000 SMS monthly, with dedicated onboarding. It offers the clearest value for expanding operators, although five locations and 25 staff remain hard boundaries.

Enterprise uses custom pricing and adds unlimited locations and members, unlimited staff, custom SMS quotas, white-labeling, API access, custom integrations, biometric-device support, an SLA guarantee, and a dedicated account manager. It is the appropriate discussion for larger chains or bespoke integrations.

Platforms

UrbanGym is available on the web. That keeps deployment centralized for browser users, but the published platform coverage does not include native mobile applications.

Who it's for

Choose UrbanGym for an Indian gym, studio, chain, or franchise that wants billing, membership, attendance, messaging, and branch oversight together. Free fits a small location; Pro fits a larger single site; Scale fits organizations operating up to five branches. It is a weaker choice when production fingerprint terminals are essential or when a mobile-first application is a requirement.

Pros and cons

Pros

• Combines membership, attendance, dues, invoices, and collection recording in one workflow.
• Branch KPIs, consolidated revenue, and location-scoped staff support multi-site oversight.
• Free tier and a no-card 14-day trial lower the cost of starting.
• Security controls include encryption, OTP authentication, row-level security, and role-based access.
• Lead, follow-up, retention, SMS, and email automation can reduce manual member outreach.

Cons

• Free is capped at 50 members, two staff, and 100 SMS monthly.
• Pro remains limited to one location, while Scale stops at five.
• Fingerprint-terminal synchronization is not shipped for production use.
• Razorpay requires owner setup, and SMS and Calendar integrations are Beta.
• Native mobile apps are not part of the published platform offering.

Alternatives

For a broader comparison of customer-management tools, see Fitness CRM Software. If promotion and acquisition are the priority, compare Gym Marketing Software; for entry and attendance-focused products, see Gym Check-In Software.

BuddyPT Fitness CRM is worth choosing for a smaller client roster and Android, iOS, and web access, with a free 10-client tier and paid 25- or 60-client plans.

TatvaCRM suits teams seeking a general web CRM with a free three-user, 1,000-record plan and a 100 MB storage allowance.

Mako is the alternative for attendance review, retention signals, and internal follow-up tasks, with its CRM sold separately.

MapleConnect fits organizations wanting an API and a flat-priced CRM, including a free core tier and paid automation plans.

GymSales is a paid gym-sales platform whose subscription terms and optional SMS charges are set by agreement.

Cratio CRM offers paid Android, iOS, API, and web access, including an annual Pro plan with a five-user minimum.

GymShakti is a paid mobile-and-web option with member-based pricing for smaller growing gyms.

Mywellness CRM is a paid Android, iOS, and web platform with program and hybrid offerings.

Verdict

UrbanGym is a strong choice for Indian gym operators who want one web system for memberships, collections, attendance, automation, and branch visibility. Pro is the practical single-site upgrade, while Scale is the meaningful multi-location tier. Look elsewhere if production fingerprint-terminal synchronization, native mobile apps, or more than five locations is central to the decision.