Mywellness CRM
Mywellness CRM is a platform for fitness and wellness centres that brings software, apps, smart equipment, and wearables together to support operations and c…
What Mywellness CRM is
Mywellness CRM is a platform for fitness and wellness centres that brings software, apps, smart equipment, and wearables together to support operations and client experiences. Staff can assign training programs, track progress, and coach clients in person or remotely. The platform manages class calendars, appointments, and staff shifts, while its branded member app can use a facility’s colors, logo, and content. Members can use that app to check in, track workouts, book classes and appointments, message trainers, and access on-demand workouts and challenges. Health-history tools collect questionnaires and functional tests, and can incorporate cardiovascular, sleep, recovery, and activity data from connected devices. Mywellness CRM integrates with fitness and health systems for check-ins, payments, health tracking, marketing, and business intelligence. It also provides real-time data and business trends. Intended businesses include gyms and fitness studios, yoga and pilates studios, corporate wellness programs, health and medical centres, hotels, and spas. Android, iOS, and web platforms are listed. A free trial is available by request, and pricing is not shown.
Good
- Staff can coach clients in person and remotely.
- Members can book classes and message trainers in the app.
- Health histories can include data from connected devices.
- Integrates with systems for payments and health tracking.
- Available on Android, iOS, and the web.
Watch out
- Pricing is not shown.
- A trial must be requested.
Who it suits
Mywellness CRM is aimed at gyms, studios, wellness programs, health and medical centres, hotels, and spas that want to coordinate scheduling, coaching, member apps, and connected equipment.
Verdict
Mywellness CRM links staff scheduling and coaching with member-facing apps and connected fitness data. It may fit facilities seeking that combination, though they will need to contact the company for a trial and pricing.
Plans and prices
From Mywellness CRM's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Boost | Priced on request | Program features · Omnichannel campaigns · Advanced analytics · Challenges |
| Go Hybrid | Priced on request | Boost features · Custom on-demand content · Trainer chat · Unsupervised training with Mywellness Kiosk |
| Program | Priced on request | Starter features · Custom programs · Questionnaires and functional tests |
| Starter | Priced on request | Member App and Staff App · Class and Staff scheduling · Programs library · Shop · Journey automations |
The facts
Each one read from Mywellness CRM's own pages, with the date it was checked.
The company
- 2025 company news
- Technogym reported 2025 consolidated revenue of €1.019 billion, up 13% year over year.checked 15 Oct 2026
- Company headquarters
- Technogym lists Via Calcinaro 2861, 47521 Cesena, Italy as its headquarters.checked 15 Oct 2026
- Company legal name
- The privacy policy names Technogym S.p.A. as the controller of the digital platforms.checked 15 Oct 2026
- Company size
- LinkedIn lists Technogym in the 1,001–5,000 employee range and says it has more than 2,500 employees.checked 15 Oct 2026
- Founded
- LinkedIn states that Technogym was founded in 1983 by Nerio Alessandri in Cesena, Italy.checked 15 Oct 2026
- Headquarters
- Cesena, Italychecked 28 Sep 2026
What it does
- AI programs
- The coaching page says AI can create plans from client data and previous workouts, with adaptive programs that change as clients progress.checked 15 Oct 2026
- Analytics
- Analytics offers more than 20 real-time dashboards covering clients, classes, journeys, equipment and connected devices.checked 15 Oct 2026
- API access model
- API partners receive a test facility, facility URL and API key from the Mywellness integration team before production access.checked 15 Oct 2026
- API data layers
- The cloud API documentation organizes capabilities into CORE, BIOMETRICS, CLASSES, ASPIRATIONS, RESULTS and TRAINING PROGRAM layers.checked 15 Oct 2026
- Campaign analytics
- Campaign reporting includes journey completion, funnel performance, staff efficiency, additional revenue and communication effectiveness.checked 15 Oct 2026
- Coaching
- Trainers can create custom programs, use an exercise library, track workouts and provide remote support through chat.checked 15 Oct 2026
- Data export
- The analytics module can schedule reports, send data through webhooks to business-intelligence dashboards and export Excel or CSV files.checked 15 Oct 2026
- Enterprise SDK
- Technogym Enterprise API documentation describes SDK and server-side integration options for users, equipment login, prescriptions, biometrics and training results.checked 15 Oct 2026
- Equipment and wearables
- Clients can connect equipment that supports the Fitness Machine Service Bluetooth protocol, fitness and wellness apps, and wearables such as smartwatches, heart-rate monitors, and sleep trackers.checked 9 Oct 2026
- Equipment compatibility
- Connected equipment supporting the Fitness Machine Service Bluetooth protocol can send performance data to the platform.checked 15 Oct 2026
- Health history
- Health-history tools collect questionnaires, functional tests, cardiovascular measures, body composition, sleep, stress and activity data.checked 15 Oct 2026
- Integrations
- The integrations page lists fitness and health-management systems for check-ins, payments, health tracking, marketing and business intelligence.checked 15 Oct 2026
- Limit: broader Technogym support
- Trustpilot complaints about Technogym describe slow responses, costly repairs and unresolved equipment or software problems; these reviews are company-wide rather than CRM-specific.checked 15 Oct 2026
- Marketing automation
- Marketing tools provide onboarding, promotion and retention journeys delivered through app, email and other channels.checked 15 Oct 2026
Where it runs
- App features
- Members can use the app to check in, track workouts, book classes and appointments, message trainers, and access on-demand workouts and challenges.checked 9 Oct 2026
- Branded app
- Facilities can publish a white-label member app with their colors, logo, content, messaging, bookings, workout tracking and challenges without coding.checked 15 Oct 2026
- Limit: fitness-app synchronization
- A Google Play reviewer complained that Mywellness imports steps from Google Fit but does not send Mywellness exercise sessions back to Google Fit.checked 15 Oct 2026
- Limit: professional app reliability
- App Store reviewers reported repeated login failures, password resets and inability to reach the professional app.checked 15 Oct 2026
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