Surveyxact NPS
Surveyxact NPS is a customer loyalty program that connects NPS measurement with insight, follow-up, and improvement.
What Surveyxact NPS is
Surveyxact NPS is a customer loyalty program that connects NPS measurement with insight, follow-up, and improvement. It supports both relational and transactional surveys, with automated delivery, adaptive logic, and the sender’s own domain. Threshold-based alerts, dashboards, and a preconfigured closed-loop workflow help route feedback into follow-up. Customer reports can populate automatically, and the program includes a benchmark report template and methodology from Ramboll consultants. NPS is calculated by subtracting the percentage of Detractors from Promoters, producing a score from -100 to +100. Scores can be sent directly to HubSpot, Dynamics, and Power BI; Surveyxact also describes REST API automation for invitations, calculation, and advisor- and branch-level reporting. The service is available on the web and through an API. Surveyxact says it is ISO 27001-certified and GDPR-compliant, and that survey data remains within EU jurisdiction. Support by phone or email is included with every licence. Pricing is on request, and the NPS page offers a free demo; there is no free plan or trial.
Good
- Supports both relational and transactional NPS
- Automated surveys use adaptive logic and sender domain
- Alerts and closed-loop follow-up are included
- Support is included with every licence
Watch out
- Subscription pricing is available on request
- No free plan or trial is listed
Who it suits
It suits B2B and B2C companies and public organisations seeking to connect customer feedback with follow-up. Organisations prioritising EU data handling may also consider its stated data location.
Verdict
Surveyxact links NPS collection to alerts, reporting, and follow-up workflows. Check its on-request pricing and the available integrations against your organisation’s needs.
The facts
Each one read from Surveyxact NPS's own pages, with the date it was checked.
What it does
- Alerts and follow-up
- The NPS page describes threshold-based alerts, closed-loop follow-up workflows, and dashboards for tracking results.checked 8 Oct 2026
- Audience
- Surveyxact describes its NPS offering as serving B2B, B2C, and public organisations across Europe.checked 7 Oct 2026
- Automated surveys
- Surveys can be sent automatically at selected moments, with adaptive logic and the organisation’s own sender domain.checked 8 Oct 2026
- Compliance
- The compliance page describes support for GDPR processes, WCAG 2.1 AA, encrypted communication, detailed logging, redundant operations, penetration tests, and physical security.checked 7 Oct 2026
- Data handling
- Surveyxact says its platform is developed and operated in Europe and that survey data stays within the EU jurisdiction.checked 7 Oct 2026
- Data location
- Surveyxact says its platform is developed and operated in Europe and that customer data stays within the EU.checked 8 Oct 2026
- Integrations
- The NPS page names HubSpot, Dynamics, and Power BI as examples of systems that can receive NPS scores.checked 8 Oct 2026
- Intended users
- Surveyxact describes NPS as serving B2B and B2C companies and organisations.checked 8 Oct 2026
- Methodology
- The NPS page says methodology from Ramboll consultants is included and roles, alerts, workflows, and dashboards are preconfigured.checked 7 Oct 2026
- NPS program
- Surveyxact offers an NPS program that connects measurement, insight, follow-up, and improvement in one cycle.checked 7 Oct 2026
- NPS types
- Surveyxact supports relational and transactional NPS as part of one integrated program.checked 7 Oct 2026
- Pricing
- The NPS page invites visitors to book a free demo and does not state a subscription price.checked 8 Oct 2026
- Purpose
- Surveyxact NPS measures customer loyalty and willingness to recommend, and is designed to connect feedback with follow-up and improvement.checked 8 Oct 2026
- Reports
- Surveyxact offers customer reports populated automatically and a ready-made benchmark report template.checked 7 Oct 2026
- REST API
- A Surveyxact customer story describes REST API automation for survey invitations, automatic NPS calculation, and advisor- and branch-level reporting.checked 7 Oct 2026
- Scoring
- NPS is calculated as the percentage of Promoters minus the percentage of Detractors, on a scale from -100 to +100.checked 7 Oct 2026
- Security
- Surveyxact states that it is ISO 27001-certified, GDPR-compliant, and processes data within the EU.checked 8 Oct 2026
- Support
- Surveyxact says customers can reach platform experts by phone or email and provides a help center with support articles.checked 8 Oct 2026
- Survey types
- Surveyxact supports relational NPS and transactional NPS in one programme.checked 8 Oct 2026
- Templates and methodology
- The NPS programme includes a ready-made template, methodology, and preconfigured survey logic.checked 8 Oct 2026
The company
- Company history
- Surveyxact says it launched in 2002 and is part of Ramboll.checked 8 Oct 2026
- Founded
- 2002checked 28 Sep 2026
Alternatives to Surveyxact NPS
- 1
Fynzo Survey
Free planAndroidiOSWebAPI8.0From $190 a year - 2
Zonka Feedback
AndroidiOSWebAPI7.8From $99 a month - 3
Formbricks
Free planAndroidiOSWebAPI7.7From $74 a month - 4
SatisMeter
Free planAndroidiOSWebAPI7.5From $199 a month - 5
nps.today
AndroidiOSWebAPI7.4From 1,300 DKK a month - 6
Refiner
Free planAndroidiOSWebAPI7.0Free plan