SmartMoving

Overview

SmartMoving is an all-in-one CRM and operations platform for moving companies that want to manage estimates, sales, dispatch, storage, and jobs in one system. It is best suited to established movers scaling their operations; its rules-based estimates and Growth-plan dispatch tools are compelling, but custom pricing and API implementation that falls to the customer warrant careful evaluation.

Its stated coverage spans local, intrastate, and interstate moves in the US and Canada, as well as storage, junk removal, packing, and load- or unload-only work. SmartMoving is headquartered in Dallas, Texas, and offers web, iOS, Android, and API access.

Key features

Estimates and sales

The rules-based pricing engine can recommend time, trucks, crew, and cost using a move’s location, date, and size. That gives estimators a structured starting point for planning resources as well as pricing. Growth also adds lead routing, automated sales follow-ups, lifecycle tracking, and customer communications, making it the more relevant tier for teams trying to organize both incoming leads and the move itself.

Dispatch, jobs, and storage

Growth includes dispatch for local, intrastate, and interstate jobs, plus a calendar showing real-time crew and truck capacity and drag-and-drop scheduling. Those tools address the practical coordination problem of matching available resources to jobs. Multi-warehouse storage management, recurring billing, container and vault tracking, and automated late fees make the same plan a more natural fit for movers with storage operations; smaller businesses that do not need these workflows may find the Growth plan broader than necessary.

Mobile, integrations, and API

The integrated crew app is distributed through the Apple App Store and Google Play Store. Listed integrations include QuickBooks Online, Mailchimp, LiveSwitch, Google Maps, RingCentral, calendar sync, payment processing, and RIG Moving Insurance. The Open API is available to Growth customers, but SmartMoving leaves implementation to the customer and does not build custom integrations or provide implementation support. That is a meaningful constraint for teams without in-house technical capacity.

Support and onboarding

Support includes live chat, email, a help center, training videos, a dedicated onboarding manager, and a dedicated customer success manager. SmartMoving says full onboarding averages three weeks. That level of guided setup may help businesses adopting a broad operations platform, though the average is not a guarantee for every customer.

Pricing

SmartMoving’s Growth plan has custom pricing, with flexible monthly, quarterly, or annual subscription choices. It is positioned for established moving companies ready to scale.

The API plans are available only to Growth users. API Basic is free and allows 20,000 calls per month, but access is read-only and excludes webhooks. API Premium costs $149 a month, billed $149/month, and raises the quota to 125,000 calls per month with full read, create, update, and delete access plus webhooks. Basic suits lightweight data access where changes and event notifications are unnecessary; Premium is for integrations that need write access or webhooks. The quota and Growth prerequisite matter in either case.

Platforms

SmartMoving supports web, Android, iOS, and API access. The mobile crew app is available through the Apple App Store and Google Play Store, while API access is subject to Growth-plan eligibility and the applicable monthly quota.

Who it's for

SmartMoving is a strong candidate for established moving companies that need estimating, sales follow-up, dispatch, crew scheduling, job management, customer communications, payment processing, and storage workflows under one operational umbrella. Its coverage of varied move types and storage services broadens its relevance beyond local household moves. Companies seeking a free core system, a published all-in price, or vendor-built custom API integrations should look elsewhere.

Pros and cons

• Rules-based estimating: recommendations based on location, date, and move size connect pricing to staffing and truck planning.
• Operational breadth: Growth combines sales, dispatch, real-time capacity scheduling, and multi-warehouse storage management.
• Guided adoption: dedicated onboarding and customer success managers complement chat, email, help resources, and training videos.
• Custom Growth pricing: buyers cannot assess the core plan's cost without requesting a quote, and its subscription can be monthly, quarterly, or annual.
• Customer-owned API implementation: SmartMoving neither builds custom integrations nor provides implementation support, which can make API adoption harder for teams without technical resources.
• Limited free API tier: Basic is read-only, has no webhooks, and is capped at 20,000 calls per month; it also requires Growth.

Alternatives

For a wider comparison, browse Moving Company Software.

• Moverbase is worth considering if a freemium option and unlimited users on its free plan matter more than SmartMoving’s Growth-oriented operations coverage; its free tier is capped at 10 quotes or jobs per month and 20MB of storage.
• SuperSmart Moving may suit teams seeking open-source, self-hosted software: its Community plan is free forever and offered as-is with no support.
• Move and Store is an option for businesses prioritizing a free web-based plan with unlimited jobs, quotes, CRM, payments, and storage records, though that tier carries a 5% application fee.
• Moventry is a more focused option for lead tracking, with a free plan covering up to 20 leads per month and dashboards for leads and jobs.
• GS Bilty is an alternative for teams comparing paid moving software with a free trial and support across Android, iOS, macOS, web, and Windows.
• CompuMove is another paid option, available for self-hosted, web, and Windows use.
• GetMoved may fit companies looking for lead-based pricing, with a Leads & Bookings plan starting at $3 per lead and payment only for booked moves.
• Tryoup is an alternative for teams comparing paid plans with explicit seat limits and a 14-day trial; its Essentials tier is £300 a month for 1–8 seats.

Verdict

Choose SmartMoving if an established moving company needs a single platform for estimating, sales, dispatch, storage, and customer operations, and can support the custom-priced Growth plan. Its strongest case is the combination of resource-aware estimates and detailed Growth dispatch and storage workflows. Look elsewhere if you need transparent core-plan pricing, a free operating tier, or vendor help building API integrations.