SlaMetric

What SlaMetric is

SlaMetric is a web-based SaaS platform for medium-sized companies managing service level agreements with providers. It manages contractors and service providers, including their contact information and history, and lets users define SLA contracts with security, disaster recovery, penalty, and legal clauses. The platform lists 19 metric categories and more than 150 predefined metric types, including availability and performance measures. It calculates SLA compliance, detects breaches, computes service credits, and provides threshold alerts. The Free Plan includes manual measurement entry, SLA calculations, breach alerts, service credit calculations, PDF SLA annex generation, and basic reports and dashboards. The maker describes multi-tenant data isolation, role-based access control, row-level security, and encrypted data. An Advanced Plan marked Coming Soon lists external integrations such as OpenTelemetry and APIs, automated metric collection, a provider portal, digital signatures, advanced analytics and AI insights, an SLA Telemetry dashboard, and priority support. No prices are listed for either plan. SlaMetric offers a free plan and free trial, and the maker advertises setup in five minutes.