ServiceChannel
ServiceChannel is facilities-management software for coordinating maintenance, repairs, and daily operations across locations, buildings, and equipment.
What ServiceChannel is
ServiceChannel is facilities-management software for coordinating maintenance, repairs, and daily operations across locations, buildings, and equipment. Its platform includes work orders, preventive maintenance, provider performance management, data analytics, spend optimization, asset management, and capital projects. Provider search is included with every subscription, and its marketplace uses performance data to help source providers. Reporting offers customized visualizations, data-warehouse integrations, and benchmarking based on more than 150 million completed work orders. The ServiceChannel Mobile app supports work orders, assets, proposals, invoices, site audits, and push notifications on iOS and Android. A Provider app lets technicians manage assignments, update statuses, document jobs, capture signatures, track time, and check in or out. API and XML integrations automate updates between customer, supplier, and provider systems. ServiceChannel says customers usually go live in 30 to 90 days. Pricing is customized and requested per location.
Good
- Work order management in every subscription
- Preventive maintenance and asset management
- Provider marketplace with performance data
- Mobile apps for teams and technicians
- API and XML integrations
Watch out
- Pricing requires a customized quote
- Implementation usually takes 30 to 90 days
- Designed for multi-location operations
Who it suits
ServiceChannel suits multi-location businesses coordinating facilities work across many sites and assets. It is described for organizations from 10 locations to global retailers with more than 10,000.
Verdict
ServiceChannel brings work orders, maintenance, provider coordination, analytics, and mobile workflows together for distributed facilities teams. Its per-location customized pricing and implementation timeline are important planning considerations.
Plans and prices
From ServiceChannel's own pricing page, checked 21 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Provider API integration | $500 a month | fully supported integration · REST API workflows · usage-based; providers with fewer than 500 annual work orders |
| ServiceChannel Managed | Priced on request | Call Center · Work Order Management · Platform Administration · Provider Optimization · Provider Management · Competitive Sourcing · EasyPay · Program Management · scope and volume of managed services; separate platform subscription |
| ServiceChannel Platform | Priced on request | custom package of software and services · per location |
The facts
Each one read from ServiceChannel's own pages, with the date it was checked.
What it does
- AI asset recognition
- Technicians can photograph an asset nameplate and have AI identify make, model and serial number for record creation.checked 21 Oct 2026
- Analytics
- ServiceChannel provides standard and custom reporting on spending, work orders, provider performance and operational trends.checked 21 Oct 2026
- API documentation
- The developer portal includes API basics, a getting-started guide, reference material and guides for work orders, invoices, webhooks, check-in/out, proposals and checklists.checked 21 Oct 2026
- Asset management
- The Assets module stores make, model, serial number, warranty, repair history, preventive-maintenance and cost data for equipment.checked 21 Oct 2026
- Core capabilities
- The platform includes work order management, preventive maintenance, provider performance management, and data analytics, with advanced capabilities such as spend optimization, asset management, and capital projects.checked 8 Oct 2026
- Documentation and support
- ServiceChannel University provides knowledge-base articles covering registration, setup, work orders, check-in/out, invoicing, integrations, fees and scorecards.checked 21 Oct 2026
- Extensibility
- ServiceChannel documents webhooks for notifications about work orders, proposals and other events.checked 21 Oct 2026
- Funding news
- ServiceChannel announced a substantial equity financing from Bayard Capital in May 2015 to fund product development and market expansion.checked 21 Oct 2026
- Hosting partners
- The Trust Center identifies Microsoft Azure and AWS as hosting subprocessors, with Azure regions in the eastern and central United States.checked 21 Oct 2026
- Implementation
- ServiceChannel says customers usually go live in 30 to 90 days with hands-on implementation and customer success support.checked 8 Oct 2026
- Industry coverage
- The company lists retail, restaurants, grocery, convenience stores, healthcare, financial services, spa and fitness, and education among its customer industries.checked 8 Oct 2026
- Integrations
- REST APIs support work-order creation and updates, check-in/out, proposal submission, invoice generation and status tracking.checked 21 Oct 2026
- Internal technician dispatch
- Field Technicians provides a visual dispatch board, automatic assignment rules, crews, shifts and technician benchmarking.checked 21 Oct 2026
- Limit: mobile capabilities
- TrustRadius reviewers request a richer contractor mobile app with more features, customization and batch photo annotation.checked 21 Oct 2026
- Limit: outage history
- IsDown records 77 incidents since April 2023, including a roughly 15-hour Inventory Admin incident on September 2, 2026.checked 21 Oct 2026
- Limit: performance
- TrustRadius reviewers report slow functionality and intermittent searches that may require repeating the same query.checked 21 Oct 2026
- Managed services
- ServiceChannel Managed can administer the platform, work orders and provider networks for organizations lacking internal capacity.checked 21 Oct 2026
The company
- Company founding and size
- LinkedIn lists ServiceChannel as founded in 1999, headquartered in Greenville, South Carolina, privately held and employing 201–500 people.checked 21 Oct 2026
- Company history
- ServiceChannel says it has served multi-site businesses since 1999 and joined Fortive in 2021.checked 8 Oct 2026
- Company legal name
- The privacy policy identifies the company as ServiceChannel.com, Inc.checked 21 Oct 2026
- Founded
- 1999checked 28 Sep 2026
- Headquarters
- Greenville, South Carolina, United Stateschecked 28 Sep 2026
Where it runs
- Limit: app reliability
- AppBrain user comments report crashes during photo uploads, login expulsions and trouble adding camera photos.checked 21 Oct 2026
Money
- Limit: complexity and price
- TrustRadius reviewers describe the product as expensive and say its many features can confuse facility managers.checked 21 Oct 2026
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