Fiix
8.2#2 in work order management softwareFrom $45 a monthFree planAndroidiOSWebAPI
VisitFiix vs ServiceChannel
ServiceChannel
7.4#7 in facilities management software$500 usage-basedAndroidiOSWebAPI
VisitWhat both publish
| Fact | Fiix | ServiceChannel |
|---|---|---|
| Analytics | Dashboards and reports visualize maintenance data, while higher tiers add advanced analytics, work-order insights, asset insights, and parts forecasting. | ServiceChannel provides standard and custom reporting on spending, work orders, provider performance and operational trends. |
| Asset management | Asset tools track equipment performance, hierarchy, history, costs, and maintenance activity. | The Assets module stores make, model, serial number, warranty, repair history, preventive-maintenance and cost data for equipment. |
| Documentation and support | The Help Center includes getting-started, assets, maintenance, mobile, parts, purchasing, reporting, analytics, administration, and release-note categories, plus community and learning resources. | ServiceChannel University provides knowledge-base articles covering registration, setup, work orders, check-in/out, invoicing, integrations, fees and scorecards. |
| Founded | 2008 | 1999 |
| Headquarters | Toronto, Ontario, Canada | Greenville, South Carolina, United States |
| Integrations | Fiix connects with ERP, BI, productivity, OT, MES, SCADA, PLC, HMI, sensor, and other systems through its Integration Hub and partner connectors. | REST APIs support work-order creation and updates, check-in/out, proposal submission, invoice generation and status tracking. |
| Ownership | Rockwell Automation completed its acquisition of Fiix in December 2020; transaction terms were not disclosed. | ServiceChannel says it joined the Fortive group in 2021. |
| Preventive maintenance | Preventive-maintenance scheduling supports recurring tasks, nested PMs, triggers, and pass/fail inspections depending on plan. | Preventive-maintenance schedules can automatically generate work orders based on asset type and service requirements. |
| Rating on Apple App Store | 2.8 out of 5 from 18 ratings. | 4.7 out of 5 from 777 ratings |
| Rating on Capterra | 4.5 out of 5 from 628 reviews. | 4.5 out of 5 from 157 reviews |
| Rating on G2 | 4.6 out of 5 from 476 reviews. | 4.2 out of 5 from 168 reviews |
| Rating on GetApp | 4.5 out of 5 from 629 reviews. | 4.5 out of 5 from 157 reviews |
Fiix plans
- FreeFree
- Basic$45 a month
- Professional$75 a month
- EnterprisePriced on request
- Fiix MAXPriced on request
- Lite License (Operator Access)Priced on request
ServiceChannel plans
- Provider API integration$500 a month
- ServiceChannel ManagedPriced on request
- ServiceChannel PlatformPriced on request
Pick Fiix if…
Fiix suits maintenance teams that need to organize assets, schedules, work orders, and inventory, including technicians who need offline mobile access. It also offers API tools and reporting for organizations with integration or tracking needs.
Pick ServiceChannel if…
ServiceChannel suits multi-location businesses coordinating facilities work across many sites and assets. It is described for organizations from 10 locations to global retailers with more than 10,000.