eFACiLiTY
eFACiLiTY is an enterprise IWMS and CAFM platform for managing facilities, assets, and workplaces.
What eFACiLiTY is
eFACiLiTY is an enterprise IWMS and CAFM platform for managing facilities, assets, and workplaces. It brings spaces, maintenance, services, vendors, and assets into one system. Its EAM/CMMS capabilities include work orders, asset tracking, and preventive maintenance scheduling, with additional support for inspections, vendor management, and space management. The Smart Facility App extends web-based operations to Android and iOS, with tools for facility managers, technicians, and workforce users. Integration options include REST APIs, building management systems, ERP, access control, Active Directory, and SAML single sign-on. The maker says the product is hosted on Microsoft Azure, primarily in Central India, and describes access controls, encryption, HTTPS, monitoring, and security assessments. It also says eFACiLiTY's product lifecycle activities fall within SIERRA's ISO 27001 certification scope. The India product page describes support for IGBC, BEE, and regulatory compliance needs. Pricing is customized according to factors such as locations, users, modules, deployment, and implementation needs.
Good
- Combines assets, spaces, maintenance, services, and vendors.
- Includes work orders and preventive maintenance scheduling.
- Mobile tools are available for facility teams.
- Offers REST API and enterprise integration options.
Watch out
- Pricing is available on request.
- Cost depends on scope and implementation needs.
Who it suits
Suited to enterprises managing multiple sites, assets, and service partners, including IT parks, SEZs, and campuses.
Verdict
eFACiLiTY brings facility, asset, and workplace operations together with mobile access and integration options. Organizations should define their site, user, module, and deployment requirements to obtain a scoped price.
Plans and prices
From eFACiLiTY's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Basic | $800 a month | asset management · space management/planning · work orders · facility scheduling · helpdesk · integrations · real-time analytics · mobile access · energy/sustainability · per user, per month |
| Custom deployment | Priced on request | number of facilities · users · modules · cloud/private-cloud/on-premise deployment · implementation services |
| Custom pricing | Priced on request | Scoped by locations, users, modules, deployment model, and implementation needs |
The facts
Each one read from eFACiLiTY's own pages, with the date it was checked.
What it does
- API builder
- An API Builder can create GET/POST-style interfaces, execute stored procedures, perform CRUD operations and chain data between APIs.checked 15 Oct 2026
- API consumer
- The API Consumer can periodically call external APIs and insert or update returned data in eFACiLiTY tables.checked 15 Oct 2026
- Asset and maintenance
- The system manages asset lifecycles, preventive and corrective maintenance, work orders and maintenance scheduling.checked 15 Oct 2026
- BMS integration
- BAS/BMS integration captures alarms and meter consumption and can automate tenant utility billing and equipment controls.checked 15 Oct 2026
- Capital projects
- Capital-project tools cover requests, approvals, vendor management, budgets, cost control and project dashboards.checked 15 Oct 2026
- Compliance
- The India product page describes the platform as supporting IGBC, BEE, and regulatory compliance needs.checked 5 Oct 2026
- Core operations
- The platform brings assets, spaces, maintenance, services, and vendors into one system.checked 5 Oct 2026
- Deployment
- The India product page offers SaaS cloud, private-cloud and on-premise deployment choices.checked 15 Oct 2026
- Helpdesk
- Helpdesk functions let users log, route and resolve service requests with SLA tracking and configurable workflows.checked 15 Oct 2026
- Integrations
- The integrations page lists ERP, HRMS, BMS/BAS, IoT, BIM, payment-gateway, access-control, hardware and third-party application connectivity.checked 15 Oct 2026
- Licensing
- The maker's FAQ lists on-premise perpetual, on-premise rental, cloud-hosted perpetual and cloud-hosted rental models.checked 15 Oct 2026
- Limit: complexity
- G2 reviewers say the detailed system can make data entry and procedures tedious, and one reviewer reports that the chat feature is slow for issue resolution.checked 15 Oct 2026
- Limit: customization and UI
- Capterra reviewers mention difficult customization in some areas and say the interface, screen design and color scheme could improve.checked 15 Oct 2026
- Limit: implementation and pricing
- The independent review identifies opaque custom pricing and long implementation cycles as common buyer concerns.checked 15 Oct 2026
- Limit: interface and reporting
- The same independent review reports recurring complaints about a dated interface and reports that are difficult to analyze.checked 15 Oct 2026
- Maintenance
- Its EAM/CMMS capabilities include work orders, asset tracking, and preventive maintenance scheduling.checked 5 Oct 2026
The company
- Company founded and size
- LinkedIn lists the company as founded in 1998 with 51–200 employees.checked 15 Oct 2026
- Company headquarters
- LinkedIn lists headquarters in Coimbatore, Tamil Nadu, India.checked 15 Oct 2026
- Company legal name
- The maker is SIERRA ODC Private Limited, a privately held IT-services company.checked 15 Oct 2026
- Headquarters
- Coimbatore, Tamil Nadu, Indiachecked 28 Sep 2026
- Maker
- SIERRA ODC Private Limited says it develops eFACiLiTY and lists its India address in Coimbatore.checked 5 Oct 2026
- Maker history
- A maker case study says SIERRA ODC Private Limited was founded in 1998 and has headquarters in India.checked 5 Oct 2026
Money
- Free trial
- The maker says limited-time free trials are available.checked 15 Oct 2026
Where it runs
- Mobile app
- The Smart Facility app supports asset tracking, work orders, inspections, helpdesk calls, meter readings, facility booking and visitor registration.checked 15 Oct 2026
Alternatives to eFACiLiTY
- 1
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5.5